Anthony Bowen
Tacoma,WA
Summary
Results-oriented Owner/Operator experienced in managing daily operations and strategic planning in creative business environments. Achieved operational efficiency by developing original art concepts, coordinating promotional events, and establishing long-term customer engagement strategies. Demonstrated leadership in team development and employee productivity, contributing to business growth and profitability.
Overview
19
19
years of professional experience
Work History
Owner / Operator
Artistic Creations
Tacoma, WA
06.2007 - Current
- Directed Artistic Creations daily operations and business strategy.
- Oversaw daily business operations, managing staff, sales, inventory, and accounting processes.
- Oversaw pricing, scheduling, and customer service for custom orders.
- Consulted clients on custom artwork requests and design preferences.
- Developed original art concepts for commissioned projects and displays.
- Coordinated inventory and studio materials to ensure seamless operations at Artistic Creations.
- Notified customers of potential late deliveries, resulting in a decrease in calls to company support line.
- Established relationships with customers through use of interpersonal, active listening, and inquiry response skills.
- Planned and executed promotional events to enhance brand visibility. such as trade shows or conferences to promote brand awareness.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Identified potential risks associated with operations in order to minimize liabilities.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Provided leadership support for team members through coaching and mentorship programs.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Negotiated contracts with clients for products or services rendered by the company.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Followed a regular schedule of pickups for individual customers and groups.
- Performed regular inspections and completed vehicle repairs.
- Promoted Artistic Creations through marketing, events, and client outreach.
Education
GED/ Master Painter And Fabricator
Troutdale, ORSkills
- Customer service
- Project management
- Visual merchandising
- Small business operations
- Team leadership
- Inventory control
- Business planning
- Recruiting and hiring
- Business operations management
- Strategic planning
- Operations management
- Cash flow management
- Staff training and development
- Documentation management
- Preventive maintenance
- Performance analysis
- Client relationship management
- Personnel management
- Operations oversight
- Regulatory compliance
- Sales negotiation
- Hiring
- Inventory management
- Risk management
- Pricing strategy development
- Hazardous materials certification
- Auto delivery
- Order picking and processing
- Strong work ethic
- Invoice verification
- Problem-solving
- Mechanical tools
- Verbal and written communication
- Computer literacy
- Equipment operation
- Shipping and packaging
- Trained in [state] safety regulations
- Accurate record keeping
- Adaptability and resilience
- Fuel efficiency maximization
- Adherence to regulations
- Safe driving practices
- Customer-oriented
Accomplishments
Member of the Washington State Hot Rod Hall of Fame and have multiple show vehicles in magazines and TV shows
Timeline
Owner / Operator
Artistic Creations
06.2007 - Current
GED/ Master Painter And Fabricator