Anthony Brown
Council Bluffs
Summary
Proven Service Manager at Loess Hills Harley-Davidson, adept in problem-solving, trouble shooting, analytics skills, and interpersonal communication, significantly enhanced customer satisfaction by turning challenges into loyalty opportunities. Demonstrated exceptional time management driving team productivity and service excellence. Excelled as a Driver/Courier with MNB Logistics, showcasing punctuality and reliability, ensuring timely and safe deliveries.
Overview
11
11
years of professional experience
Work History
Driver/Courier
MNB Logistics, INC
07.2015 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Service Manager
Loess Hills Harley-Davidson
10.2013 - 07.2015
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Monitored service staff performance and provided feedback for improvement.
- Negotiated with vendors to secure best prices for parts and supplies.
Education
Certificate - Motorcycle Maintenance And Repair Technology
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Phoenix, AZ09.2005
Bachelor of Arts - Vocal Music
Northwest Missouri State University
Maryville, MO08.1992
Skills
- Time Management
- Problem-Solving
- Analytical Thinking and Skills
- Vehicle maintenance and repair
- Punctual and Reliable
- Schedule Management
- Written Communication
- Interpersonal Communication
- Professionalism
Hobbies
Personal hobbies include motorcycling, attending music events and concerts, sporting events and traveling.
Timeline
Driver/Courier
MNB Logistics, INC
07.2015 - Current
Service Manager
Loess Hills Harley-Davidson
10.2013 - 07.2015
Certificate - Motorcycle Maintenance And Repair Technology
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Bachelor of Arts - Vocal Music
Northwest Missouri State University