Currently learning about Python for AI, Machine Learning, and Automation
Anthony Brown
Seattle,WA
Summary
Experienced Help Desk Technician dedicated to promptly and efficiently resolving client technical issues. Committed to exceeding client expectations by providing satisfactory resolutions for every interaction. Skilled in maintaining positive communications, even in high-pressure situations. Possesses extensive technical knowledge and a friendly demeanor, ready to deliver exceptional technical support.
Overview
4
4
years of professional experience
Work History
IT Help Desk Technician II
Intelligent Technical Solutions/Digital Seattle
04.2021 - Current
- Current Deployment Lead, responsible for configuration of all client bound workstations and laptops for the Seattle Area
- Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software
- Conferred with users, conducted computer diagnostics to investigate, resolve problems, and to provide technical assistance and support
- Referred major hardware issues, software problems, and defective products to vendors and technicians for service
- Installed and performed minor repairs to hardware, software, and peripheral equipment, following design and installation specifications
- Maintained records of daily data communication transactions, problems, remedial actions taken, and installation activities
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed tests of functionality, security, and performance of different workstations and devices.
Education
Bachelor of Science (B.S.) - Information Technology, System Administration
Yakima Valley College
Yakima, WA03.2021
Associate in Arts (A.A.) - undefined
Yakima Valley College
Yakima, Washington06.2018
Skills
- Verbal and written communication
- Technical support
- Remote support
- Hardware configuration
- Network configuration
- System diagnostics
- Incident reporting
- Support case resolution
- Application support
- Operating systems (Windows, MacOS)
Interests
Timeline
IT Help Desk Technician II
Intelligent Technical Solutions/Digital Seattle
04.2021 - Current
Associate in Arts (A.A.) - undefined
Yakima Valley College
Bachelor of Science (B.S.) - Information Technology, System Administration
Yakima Valley College
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