Summary
Overview
Work History
Education
Skills
Timeline
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Christopher C Hoyt

Ferndale

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows and Mac systems. Proven skill in resolving problems quickly on first call. The ability to wear many hats to dynamically contribute to any team- and tailor them with a smile.

Overview

5
5
years of professional experience

Work History

IT Help Desk Technician II

Environmental Consulting & Tehcnology, Inc.
04.2022 - 05.2025
  • Responsible for the set up, coordination, and shipment of hardware for 120+ new hires.
  • Developed and maintained Windows 10+11 OS system images for use with hardware including VM management for testing.
  • Provisioned licenses for 20+ software to manage 300+ employees.
  • Sole Help Desk tech for 300+ employees. Utilized automations and notifications to improve work flow and response time. Provided Tier 1 & 2 support.
  • Onboarded and Offboarded 150+ employees using bespoke Powershell scripts & automations using AD ADUC + M365 admin.
  • Server migrations from Windows 2008, 2012, 2019 and onwards to upgrade security and features of essential back-end services.
  • Developed and maintained back-end & end-user documentation sources.
  • Developed & implemented methodology for migration of 200+ devices from Windows 10 to Windows 11
  • User provisioning for 300+ end-users
  • Utilized ticketing systems to cultivate a positive working relationship with end-users and expeditiously solve end-user issues.
  • Developed asset tracking methodology to onboard and track 500+ hardware assets using MDM and bespoke services.

Programmer / Field Service Technician

i2G Systems
01.2022 - 03.2022
  • Programmed and configured security systems at 10+ Huntington Banks across the state of Michigan including passive infrared detection, proximity card readers, cameras, access control panels, and their logic.
  • Deployed and implemented camera systems that provided advanced analytics and technologies such as motion detection.
  • Tested, designed, and configured physical security solutions to deliver on more than $70,000 worth of client contracts.
  • Tested and onboarded a TBS biometric access control device for a demo with potential clients.

Desktop Support Specialist - Intermediate

University of Michigan DPSS
03.2021 - 01.2022
  • Provisioned and administrated 10+ systems including an enterprise domain, Motorola Premier 1 Computer-Aided Dispatch, UM Hospital's Computer-Aided Dispatch (CAD), various state, staffing, regulatory, and proprietary services such as CLEMIS, LEIN, Watchguard, Telestaff, LexisNexis, State Record Management System, the DPSS Intranet, our proprietary Intranet, and others.
  • Oversaw the on-boarding and off-boarding of hundreds of staff through the use of Active Directory on Windows 2012, and 2019 servers.
  • Developed, streamlined, and documented a methodology for imaging 50+ MDC laptops from bench to production.
  • Created and published the first knowledge base for the operations and technology sector of the University of Michigan's Division of Public Safety and Security.
  • Designed and implemented process flow and overhaul of the UM DPSS dispatch center with consideration to operational needs affecting 70,000+ students and faculty across campus.
  • Implemented a Salesforce API + barcode system for inventory tracking and management.
  • Troubleshot and cleared 15-40 tickets daily through in-person and remote means.
  • Managed 240+ staff accounts in Google Workspace, Microsoft 365, and our proprietary intranet.
  • Provisioned and troubleshot Cisco AnyConnect VPN.
  • Served as the primary CAD liaison between the State of Michigan and the University of Michigan DPSS.
  • Configured VLANs, subnets, and troubleshot network issues.
  • Stood up and was responsible for virtual machines in the University's dispatch center using VMWare Horizon.
  • Edited and pushed group policies as well as Windows OS updates through SCCM & Powershell.

Junior Software Developer

IT Doctors
08.2020 - 03.2021
  • Updated and streamlined ITDoctors.com webpage.
  • Gained a working knowledge of wireframing, HTML, CSS, JavaScript, and more.
  • Used GitHub for source control.
  • Troubleshot configuration issues through CLI in Windows and Linux.

Education

A.B. - Computer Programmer/Analyst

Lansing Community College
Lansing, MI
01.2021

Skills

  • Active Directory ADUC
  • Powershell Scripting
  • M365 Admin Centers
  • Google Suite Admin Centers
  • Connectwise, Atera, ServiceNow, Salesforce ticketing systems
  • Windows OS and Windows Server
  • Excellent Communication Skills
  • System Imaging
  • Application support
  • Incident reporting and triaging
  • Hardware repair

Timeline

IT Help Desk Technician II

Environmental Consulting & Tehcnology, Inc.
04.2022 - 05.2025

Programmer / Field Service Technician

i2G Systems
01.2022 - 03.2022

Desktop Support Specialist - Intermediate

University of Michigan DPSS
03.2021 - 01.2022

Junior Software Developer

IT Doctors
08.2020 - 03.2021

A.B. - Computer Programmer/Analyst

Lansing Community College

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