Issachar Schneiderman

Managed Tier 2 & 3 project tasks, including provisioning new hires in Azure, ADUC, RDP, VPNs, GoTo, Adobe, and Dropbox, enhancing on-boarding efficiency by 30%

• Provided comprehensive remote and on-site hardware and software support, achieving 95% satisfaction rating
• Achieved Dell Certifications and successfully passed background check by On-Force, validating expertise and trustworthiness.

Deployed and supported software and peripherals for 1,000+ users using MECM and ADUC, reducing deployment times by 25%

• Trained and managed temporary staff during company expansion, ensuring 100% compliance with HIPAA training
• Resolved Tier 2 & 3 helpdesk tickets using Cherwell & Bomgar and maintained hardware inventory in Access Database, improving asset tracking by 40%.

• Managed IT across 12 sites in Virginia, overseeing setup of servers, firewalls, switches, and network printers, which improved network uptime by 20%
• Maintained accurate inventory and expense reports, reducing overall costs by 15%.

• Directed daily IT operations, delegating tasks, and guiding staff to ensure smooth department functioning, enhancing response time by 50%
• Supported lawyers, partners, and staff with hardware and software issues, reducing downtime by 35%.

• Upgraded and deployed Windows 10 across all VA courthouses, providing personalized IT support to justices and clerks, achieving 100% user satisfaction
• Managed elevated helpdesk tickets, ensuring timely resolution and maintaining high service level agreement (SLA) compliance rate.

• Provisioned and supported new hires, managing Active Directory, Exchange, Lync, and Apple devices, streamlining onboarding processes
• Troubleshot hardware and software issues on various mobile and desktop platforms, reducing ticket resolution time by 40%.