Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Shane Brown

Baltimore,MD

Summary

Dynamic and customer-focused professional with experience at Gaul's Market and Southwest Airlines. Proven expertise in food safety and customer engagement, consistently enhancing client satisfaction. Recognized for training new associates and managing time-sensitive tasks effectively, contributing to repeat business and a positive work environment. Strong work ethic and reliability drive success in fast-paced settings.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Deli Associate

Gaul's Market
02.2024 - Current
    • Prepared and displayed deli products, ensuring freshness and quality standards.
    • Assisted customers with orders, providing knowledgeable product recommendations.
    • Maintained cleanliness and organization of work area, adhering to food safety regulations.
    • Operated slicing equipment and scales with precision for accurate portioning.
    • Collaborated with team members to optimize workflow during peak hours.
    • Trained new associates on proper food handling and customer service practices.
    • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
    • Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
    • Contributed to positive customer experiences by promptly addressing concerns and providing knowledgeable product recommendations.
    • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.

Flight Attendant

Southwest Airlines
11.2004 - 01.2024
    • Delivered exceptional customer service to enhance passenger experience during flights.
    • Assisted in safety briefings and ensured compliance with emergency procedures.
    • Managed cabin cleanliness and organized onboard supplies for efficient service delivery.
    • Adapted quickly to changing flight schedules and passenger needs, maintaining professionalism.
    • Responded promptly to passenger inquiries, ensuring satisfaction throughout the flight.
    • Monitored cabin environment for safety, comfort, and adherence to airline policies.
    • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
    • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.

Education

GED -

West High School
Salt Lake City, UT
08.1986

Skills

  • Food safety
  • Cleaning and sanitizing
  • Safe food handling practices
  • Customer engagement
  • Workplace safety
  • Stock rotation
  • Cleanliness and sanitation
  • Proper food handling
  • Accurate money handling
  • Inventory rotation
  • Product presentation
  • Merchandising displays
  • Reliability and punctuality
  • Equipment safety
  • Strong work ethic
  • Product displays and showcases

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 6 staff members.

Certification

  • cpr Training - 2023

Timeline

Deli Associate

Gaul's Market
02.2024 - Current

Flight Attendant

Southwest Airlines
11.2004 - 01.2024

GED -

West High School

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