Anthony Brown

• Manage client relationships and service delivery for a high-volume appliance rental service, Making sure customers are happy and sticking to scheduling plans consistently..
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Implemented a new troubleshooting process that reduced the time to resolve customer issues by an estimated 25%, improving overall customer satisfaction.

• Crafted clear, concise, and professional email responses and chat messages, which ensured customers received accurate and helpful information in a timely manner.
• Enhanced customer satisfaction by quickly addressing concerns and providing accurate information.

Delivered exceptional customer service by using my extensive knowledge of the menu to ensure every guest enjoyed their meal.