Joseph Grover
Nunda
Summary
Skilled Appliance Repair Technician specializing in diagnosing and repairing various appliances. Proven ability to provide exceptional customer service while ensuring compliance with safety regulations. My attention to detail will help in any new profession
Overview
11
11
years of professional experience
Work History
Appliance Repair Technician
Appliance Guys
Port Saint Lucie
01.2025 - 04.2026
- Diagnosed appliance issues using industry-standard tools and diagnostic techniques.
- Repaired various appliances including refrigerators, washers, and dryers efficiently.
- Addressed client concerns and inquiries to ensure satisfaction and build trust.
- Installed new appliances following manufacturer specifications and safety guidelines.
- Collaborated with team members to share knowledge and improve repair processes.
- Maintained accurate records of repairs, parts used, and customer interactions.
- Educated customers on best practices for appliance maintenance, promoting longevity and efficiency.
- Ensured compliance with safety regulations during all repair and installation tasks.
- Disassembled broken and defective equipment to facilitate repairs.
- Diagnosed appliance malfunctions and determined necessary repairs.
- Replaced defective wiring and other parts.
- Repaired refrigerators by replacing worn gaskets or thermostats.
- Provided customers with estimates of repair costs.
- Inspected, tested, and repaired electrical components of appliances.
- Educated customers about proper care of their appliances.
- Adjusted valves, belts, switches, and controls to ensure optimal performance.
- Identified potential issues that may arise with an appliance before completing a repair.
- Ordered necessary supplies and tools to facilitate appliance repairs effectively.
- Cleaned and lubricated motors, bearings, shafts, fans, filters, hoses, and other parts.
- Installed new appliances according to manufacturer specifications.
- Conducted preventative maintenance on appliances to prevent future issues and extend appliance lifespan.
Appliance Repair Technician
Self Employed
Nunda
08.2021 - 12.2024
- Managed phone system and scheduled service calls to optimize workflow.
- Diagnosed appliance issues using industry-standard tools and diagnostic techniques.
- Repaired various appliances including refrigerators, washers, and dryers efficiently.
- Installed new appliances following manufacturer specifications and safety guidelines.
- Provided exceptional customer service by addressing client concerns and inquiries.
- Maintained accurate records of repairs, parts used, and customer interactions.
- Educated customers on appliance maintenance best practices to enhance longevity.
- Ensured compliance with safety regulations during all repair and installation tasks.
- Disassembled broken and defective equipment to facilitate repairs.
- Diagnosed appliance malfunctions and determined necessary repairs.
- Replaced defective wiring and other parts.
- Delivered detailed repair cost estimates to customers to facilitate informed decisions.
- Repaired refrigerators by replacing worn gaskets or thermostats.
- Inspected, tested, and repaired electrical components of appliances.
- Educated customers about proper care of their appliances.
- Adjusted valves, belts, switches, and controls to ensure optimal performance.
- Identified potential issues that may arise with an appliance before completing a repair.
- Cleaned and lubricated motors, bearings, shafts, fans, filters, hoses, and other parts.
- Ordered supplies, tools and equipment to complete repairs.
- Installed new appliances according to manufacturer specifications.
- Performed preventative maintenance on all types of appliances.
- Adhered to safety procedures when handling hazardous materials.
- Followed up with customers after service call completion.
- Troubleshot problems using diagnostic tools such as voltmeters and ammeters.
- Maintained records of service calls made including customer contact information.
- Assisted in training new technicians on repair techniques.
- Provided technical support over the phone for customers who need assistance with their appliances.
- Assembled appliance components following installation instructions.
- Connected wiring to a variety of electronic components.
- Logged all service activities in compliance with company policies for accurate record-keeping.
- Resolved customer complaints in a timely manner.
- Tested appliance operation following installation to make adjustments for optimal performance.
- Recommended replacement parts and routine maintenance.
- Conducted circuit tests to locate shorts and grounds.
Appliance Repair Technician
Jetson
Port Saint Lucie
12.2017 - 07.2021
- Diagnosed appliance issues using industry-standard tools and diagnostic techniques.
- Repaired various appliances including refrigerators, washers, and dryers efficiently.
- Delivered customer service by addressing concerns and inquiries to ensure satisfaction.
- Collaborated with team members to enhance repair processes through knowledge sharing.
- Maintained accurate records of repairs, parts used, and customer interactions.
- Educated customers on appliance maintenance best practices to enhance longevity.
- Ensured compliance with safety regulations during all repair and installation tasks.
- Diagnosed appliance malfunctions and determined necessary repairs.
- Disassembled broken and defective equipment to facilitate repairs.
- Replaced defective wiring and other parts.
- Provided customers with estimates of repair costs.
- Repaired refrigerators by replacing worn gaskets or thermostats.
- Inspected, tested, and repaired electrical components of appliances.
- Educated customers about proper care of their appliances.
- Adjusted valves, belts, switches, and controls to ensure optimal performance.
- Identified potential issues that may arise with an appliance before completing a repair.
- Ordered supplies, tools and equipment to complete repairs.
- Cleaned and lubricated motors, bearings, shafts, fans, filters, hoses, and other parts.
- Installed new appliances according to manufacturer specifications.
- Performed preventative maintenance on all types of appliances.
- Adhered to safety procedures when handling hazardous materials.
- Conducted follow-ups with customers post-service to confirm satisfaction and resolve any issues.
- Troubleshot problems using diagnostic tools such as voltmeters and ammeters.
- Provided technical support over the phone for customers who need assistance with their appliances.
- Maintained records of service calls made including customer contact information.
- Assisted in training new technicians on repair techniques.
- Connected wiring to electronic components to ensure proper appliance operation.
- Resolved customer complaints in a timely manner.
- Assembled appliance components following installation instructions.
- Documented all work performed in accordance with company policies and procedures.
- Tested appliance operation following installation to make adjustments for optimal performance.
- Conducted circuit tests to locate shorts and grounds.
- Recommended replacement parts and routine maintenance.
Appliance Repair Technician
Mr Appliance
West Palm Beach
11.2014 - 10.2017
- Diagnosed appliance issues using industry-standard tools and diagnostic techniques.
- Diagnosed appliance malfunctions and determined necessary repairs.
- Repaired various appliances including refrigerators, washers, and dryers efficiently.
- Repaired refrigerators by replacing worn gaskets or thermostats.
- Replaced defective wiring and various components to restore appliance functionality.
- Inspected, tested, and repaired electrical components of appliances.
- Troubleshot problems using diagnostic tools such as voltmeters and ammeters.
- Performed preventative maintenance on all types of appliances.
- Installed new appliances following manufacturer specifications and safety guidelines.
- Installed new appliances according to manufacturer specifications.
- Assembled appliance components following installation instructions.
- Tested appliance operation following installation to make adjustments for optimal performance.
- Educated customers on appliance maintenance best practices to promote longevity and reliability.
- Educated customers about proper care of their appliances.
- Addressed client concerns and inquiries to ensure satisfaction and trust.
- Resolved customer complaints promptly to maintain positive relationships and enhance service reputation.
- Collaborated with team members to share knowledge and improve repair processes.
- Maintained accurate records of repairs, parts used, and customer interactions.
- Maintained records of service calls made including customer contact information.
- Documented all work performed in accordance with company policies and procedures.
- Provided customers with estimates of repair costs.
- Followed up with customers after service call completion.
- Identified potential issues that may arise with an appliance before completing a repair.
- Cleaned and lubricated motors, bearings, shafts, fans, filters, hoses, and other parts.
- Ordered supplies, tools and equipment to complete repairs.
- Adhered to safety procedures when handling hazardous materials.
- Conducted circuit tests to locate shorts and grounds.
- Adjusted valves, belts, switches, and controls to ensure optimal performance.
- Provided technical support over the phone for customers who need assistance with their appliances.
- Assisted in training new technicians on repair techniques.
- Connected wiring to a variety of electronic components.
- Tested appliance operation following installation to make adjustments for optimal performance.
- Conducted circuit tests to locate shorts and grounds.
- Recommended replacement parts and routine maintenance.
Education
High School Diploma -
Keshequa Central School
Nunda, NY07-2014
Skills
- Appliance diagnostics
- Appliance repair
- Appliance maintenance
- Electrical repair
- Dryer repair
- Gas appliance repair
- Refrigeration systems
- Refrigeration cycle
- Preventative maintenance
- Parts replacement
- Performing maintenance
- Repairing units
- Documenting changes
- Repair cost estimation
- Repair estimation
- Quality assurance
- Multimeter usage
- Hand tools proficiency
- Power tools operation
- Installation procedures
- Diagnosing problems
- Time-Efficient Repairs
- Maintaining inventory
- Service sales
- Customer relationship management
- Customer service
- Effective communication
- Problem solving
- Attention to detail
- Detail orientation
- Time management
- Managing schedules
- Self motivation
- Adaptability
- Continuous improvement
- Team building
- Maintenance documentation
- Equipment calibration
- Cost estimates
- Repair estimation
- Customer service
- Continuous improvement
Timeline
Appliance Repair Technician
Appliance Guys
01.2025 - 04.2026
Appliance Repair Technician
Self Employed
08.2021 - 12.2024
Appliance Repair Technician
Jetson
12.2017 - 07.2021
Appliance Repair Technician
Mr Appliance
11.2014 - 10.2017
High School Diploma -
Keshequa Central School