Corey Allen
etowah,Tennessee
Summary
Experienced Appliance Repair Technician with strong troubleshooting, diagnostic, and preventative maintenance skills. Proven track record in mentoring junior technicians and improving workflow efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Appliance Repair Technician
Plaza Electronics And Appliances
Athens TN
11.2024 - Current
- Assisted in diagnosing appliance issues using diagnostic tools and equipment.
- Collaborated with team members to troubleshoot complex appliance malfunctions.
- Maintained clean and organized work area to ensure efficiency and safety.
- Observed best practices for customer service during service calls and repairs.
- Documented repair processes and parts used for future reference and analysis.
- Educated customers on use, care and adjustments of appliances.
- Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
Owner, Manager, Appliance Repair Tech
Tri-City Appliance
Maryville, TN
12.2018 - 11.2024
- Developed and implemented streamlined processes for inventory management.
- Managed customer relationships to ensure satisfaction and retention.
- Oversaw daily operations, improving workflow efficiency and productivity.
- Trained staff on best practices for service delivery and product knowledge.
- Coordinated promotional events to enhance brand visibility and customer engagement.
- Maintained financial records, ensuring compliance with regulations and accuracy in reporting.
- Collaborated with vendors to negotiate favorable terms and ensure quality supplies.
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Expanded business into new markets
Senior Appliance Repair Tech
Real Time Appliance Repair
Maryville, TN
04.2012 - 12.2018
- Diagnosed and repaired various household appliances, ensuring optimal functionality and customer satisfaction.
- Performed routine maintenance on appliances to prevent breakdowns and extend equipment lifespan.
- Trained junior technicians on repair techniques and safety protocols, enhancing team efficiency.
- Collaborated with suppliers to source high-quality replacement parts, reducing repair turnaround time.
- Implemented new troubleshooting methods that improved diagnostic accuracy for complex appliance issues.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
- Reduced service call duration by effectively diagnosing issues prior to arrival at client locations.
- Received consistently positive feedback from customers for prompt response times and successful repairs.
- Disassembled, repaired and reassembled equipment in good working order.
- Ordered parts and maintained adequate inventory.
- Managed inventory of replacement parts, ensuring availability for timely repairs while minimizing overhead costs.
- Diagnosed issues with appliances and made repairs.
Education
No Degree - Small Engine Repair
Lansing Community College
Lansing, MI07-1992
No Degree - Building And Grounds Maintenance
Job Corps
Prestonsburg, KY06-1989
GED -
Job Corps
Prestonsburg, KY11-1988
Skills
- Multimeter usage
- Diagnosing problems
- Refrigeration systems
- Troubleshooting faults
- Performing maintenance
- Repairing units
- Repair cost estimation
- Appliance diagnostics
- Power tools operation
- Gas appliance repair
- Electrical troubleshooting
- Schematic reading
- Computer skills
- Maintaining inventory
- Mechanical aptitude
- Managing schedules
- Service sales
- Documentation management
- Documenting changes
- Electrical
- Preventative maintenance
- Basic plumbing
- Appliance maintenance
- Sealed system components
- Electronics
- Hand tools proficiency
- Dryer repair
- Refrigeration cycle
- Appliance repair
- Troubleshooting
- Parts replacement
- Cost estimates
- Cost estimation
- Diagnostics
- Preventive Maintenance
- Teamwork
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Multitasking
- Reliability
- Critical thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Professional communication
- Parts ordering
- Relationship building
- Hand-eye coordination
- Self motivation
- Interpersonal skills
- Product knowledge
- Professionalism
- Professional demeanor
- Operational assessment
- Component testing
Accomplishments
- Supervised team of six staff members.
Certification
- cfc Training -
- Certified cfc, Tri City Appliance -
Timeline
Appliance Repair Technician
Plaza Electronics And Appliances
11.2024 - Current
Owner, Manager, Appliance Repair Tech
Tri-City Appliance
12.2018 - 11.2024
Senior Appliance Repair Tech
Real Time Appliance Repair
04.2012 - 12.2018
No Degree - Small Engine Repair
Lansing Community College
No Degree - Building And Grounds Maintenance
Job Corps
GED -
Job Corps