Anthony Bryan Jr
Mobile
Summary
Results-driven Call Center Manager focused on developing and leading exceptional call center teams. Motivational leader with a strong record of success in the field. Focused Supervisor with over 10 years of experience in call center sales, service and support. Knowledgeable manager and problem-solver with strong record of accomplishment in meeting and exceeding productivity targets. Knowledgeable about overseeing schedules, administration and training. Hardworking and detail-oriented team leader experienced in call center environments, customer service management and team leadership.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Vista Medical
02.2015 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
Education
High School Diploma -
Theodore High School
Theodore, AL05.1997
Skills
- Call Controlling
- Written and Oral Communications
- Good Listening Skills
- Issue Identification
Timeline
Call Center Representative
Vista Medical
02.2015 - Current
High School Diploma -
Theodore High School