Anthony Buchanan

Splash Carwash

07.2005 - 03.2023

Cross-trained existing employees to maximize team agility and performance.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Averaging 175 customers daily.
Controlled resources and assets for department activities to comply with industry standards and government regulations. {OSHA}
Improved safety procedures to create safe working conditions for workers.[OSHA}
Established team priorities, maintained schedules and monitored performance of 45 plus employees.
Developed and maintained relationships with customers and suppliers through account development.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Maximized performance by monitoring daily activities and mentoring team members.
Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Developed and implemented business strategies to achieve business goals and stay competitive.

Summary