ANTHONY BURCH
Acumed / Southcoast Orthopedics
Fort Lauderdale,FL
11
years of professional experience
Detail-oriented Finance Manager with 10+ years of automotive dealership experience. Demonstrated expertise in maximizing profitability, ethically, with an emphasis on cleanliness, and delivering exceptional customer service. Proven track record of leadership, and compliance. Committed to driving exceptional results in an organization, ultimately contributing positively to manufacturers success.
Work History
Surgical Consultant
2 Years 6 Months- Delivered intraoperative technical support for orthopedic trauma procedures, ensuring accurate implant selection, instrumentation readiness, and seamless surgical case coverage.
- Built and managed relationships with surgeons, hospitals, ambulatory surgery centers, and purchasing departments to drive territory growth and identify new business opportunities.
- Maintained expertise in orthopedic procedures involving the upper extremity, foot & ankle, and shoulder while ensuring compliance with hospital credentialing requirements and company policies.
- Managed multiple operating room schedules and prioritized urgent case coverage across a high-volume territory while maintaining inventory availability.
- Supported surgeon education through product presentations, cadaver labs, and continuing education events, establishing long-term customer relationships through responsive clinical support.
- Achieved territory sales objectives through strategic account management, clinical expertise, and exceptional customer service.
Finance Manager
2 Years 7 Months- Exceeded financial services goals by consistently surpassing targets for extended service contracts and protection programs.
- Utilized the menu selling process effectively, offering extended service contracts and other protection programs to 100% of customers, enhancing their purchase experience and increasing dealership revenue.
- Ensured completion of necessary documentation for each deal by implementing and utilizing a comprehensive deal checklist, improving accuracy and reducing errors.
- Maintained Customer Satisfaction scores consistently above company standards, achieving a 95% satisfaction rate through exceptional service and proactive issue resolution.
- Collaborated with the sales team, providing financial expertise and support to optimize deal structuring and enhance overall sales performance.
- Adhered strictly to organizational processes, ensuring all financial transactions and documentation were in compliance with company standards and regulatory requirements.
- Oversaw accurate and timely completion of all financing documents, resulting in a 99% approval rate for qualified loan applications.
- Acted as a liaison between customers and lending institutions, facilitating smooth communication and ensuring all financing needs were met effectively.
- Participated in weekly manager meetings, contributing ideas to enhance dealership performance.
Finance Manager
2 Years 1 Month- Achieved a $3600 PVR and 220% product penetration rate, surpassing financial services goals and driving significant revenue growth through effective menu selling techniques.
- Implemented extended service contracts and protection programs, ensuring they were available to all customers.
- Maintained meticulous documentation using a deal checklist, resulting in excellent accuracy rate for deal processing and compliance.
- Exceeded Customer Satisfaction benchmarks , consistently achieving a 96% satisfaction score by providing attentive and responsive service.
- Worked closely with the sales team , facilitating seamless integration of financial services into the sales process and supporting overall dealership performance.
- Followed all organizational processes and regulatory requirements, ensuring 100% compliance with local, state, and federal laws.
- Managed the completion and submission of financing documents, minimizing delays in processing.
- Served as a liaison between customers and lenders , ensuring clear communication and addressing any issues promptly.
Finance Manager
2 Years 3 Months- Consistently exceeded financial services goals
- Promoted extended service contracts and protection programs, utilizing menu selling to increase customer uptake by 30% driving additional revenue.
- Ensured all deals were thoroughly completed using a comprehensive checklist, resulting in a error-free record for deal processing.
- Maintained 94% Customer Satisfaction scores by addressing customer needs and concerns efficiently.
- Followed established processes and regulatory guidelines, ensuring all operations were compliant with organizational policies and legal requirements.
- Oversaw the completion and submission of financing documents, achieving a CIT > 3 days conversion rate.
Internet Sales Manager
1 Year 4 Months- Increased online sales through effective marketing strategies and optimized website content.
- Managed social media accounts, enhancing brand awareness and engagement.
- Implemented CRM software for improved lead management and team efficiency.
- Responded to inquiries and facilitated financing options, arranging test drives and completing necessary paperwork.
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Achieved high levels of customer satisfaction through consistent follow-ups post sell, addressing any and all questions or concerns.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase agreements.
Education
Bachelor's - International Business
Associate of Arts
Bachelor of Science - Recording Arts
Skills
Auto Dealer DMS software such as Reynolds Ignite
CDK
Route One
Dealertrack
Darwin
Tekion
Auto Dealer CRM software such as Vauto
Eleads
Vin Solutions
and Vincentric
Tag and Title laws by state; AllStates
Dealer DMV
T21
DLR50
Docu pad Proficient
JM&A certified
Compliance (Federal/State CPI
KPA Management Compliance Certified)
Financial Products and Structuring
Negotiation and Sales Strategies
Customer Service Excellence
Documentation and Workflow Management
Technical Expertise in Auto Finance and Analytics
Marketing and Social Media Management
Timeline
Surgical Consultant
Acumed / Southcoast Orthopedics
02.2024 - CurrentRead More
Finance Manager
Vista BMW
07.2021 - 02.2024Read More
Finance Manager
BMW of Delray Beach
06.2019 - 07.2021Read More
Finance Manager
Arlington Toyota
03.2017 - 06.2019Read More
Internet Sales Manager
Bennett Chrysler Jeep Dodge
11.2015 - 03.2017Read More
Florida State University
Bachelor's from International Business
Read More
Tallahassee Community College
Associate of Arts
Read More
Full Sail University
Bachelor of Science from Recording Arts
Read More