Anthony Bussell
Woodhaven,MI
Summary
Detail-oriented team player with strong organizational and communication skills. Proven track record as an experienced Client Communications Specialist excelling in customer service, client satisfaction, sales, sports, and youth recreation/engagement. I'm seeking an opportunity in the sports industry to contribute to an organization's ability to meet customer needs and drive success through innovative approaches.
Overview
6
6
years of professional experience
Work History
Youth Group Leader
Wayne Metropolitan Community Action Agency
2023.08 - 2024.03
- Enhanced youth engagement by incorporating hands-on activities and interactive games into group sessions.
- Cultivated strong communication among youth members through team-building exercises and open discussions.
- Encouraged creativity and self-expression through art, poetry, creative writing and music workshops.
Before & After Care (Latchkey) Lead
Downriver Family YMCA
2022.09 - 2023.02
- Supervise, instruct, and implement group activities with children grades K-5
- Establish rules and behavioral policies to maintain order among the students.
Summer Day Camp Counselor
Downriver Family YMCA
2022.06 - 2022.08
- Organized group activities such as crafts, songs, games, swimming, and other activities
- Assisted Camp Director and Counselors with providing leadership to campers age 5-12 years old
- Served meals and snacks, supervised playtime of children, and chaperoned field trips.
Senior Client Communication Specialist
Rock Connections (Quicken Loans Family of Companies)
2019.09 - 2021.04
- Earned promotion to senior position after less than two years of employment
- Maintains in the top 15% within my team due to exceeding monthly production goals
- Recognized for providing exemplary service and receiving outstanding feedback and reviews for clients I served.
Client Communication Specialist
Rock Connections (Quicken Loans Family of Companies)
2018.03 - 2019.08
- Analyzed financial records and documentation provided by clients in default to create a customized financial plan to cure delinquency that operates within industry guidelines and follows all rules and regulations per investor
- Used proactive approach and analytical thinking to create customer solutions for each client whilst adapting to all industry and company process updates.
Public Relations Intern
Adrian College, Athletic Department
- Redesigned and edited department's page on college's website, including team and individual player pages
- Served as liaison between the athletic department and athletes to obtain data for departmental records
- Assisted with preparation for game broadcasts in providing statistics, inactive players, and proper name pronunciation.
Co-Host on "Shots Fired"
WVAC 107.3 FM Radio Station
- Discussed recent campus and sports news with guest students while promoting events such as homecoming and parties
- Cultivated relationships with sponsors, to secure advertisement endorsements.
Creator and Host
Raw & Relatable Podcast
2019.04 - 2020.01
- Research current events and relevant topics to inform guests and audience
- Developed nearly 5,000 viewers in one year via YouTube.
Education
Bachelor of Arts - B.A. Sports Management
Adrian College
Adrian, MI12.2017
Skills
- Microsoft Suite (Word, Excel, PowerPoint)
- Facebook Analytics
- Social Media Management
- Movavi Editing Software
- Sony Vegas Editing Software
- Sports Marketing
- Teamwork and Collaboration
- Client Engagement
- Creative writing
- Customer Service
- Sports knowledge
- Problem-Solving
Leadership Experience
- Adrian College, NCAA Division III Football Team, 08/2013, 12/2017, 2014 Michigan Intercollegiate Athletic Association Champions, Balanced full-time academic course load while committing 30+ hours per week to training, meetings, film study, travel, games, while practicing, and mentoring underclassmen
- Adrian College, WVAC 107.3 FM Radio Station, Co-Host on "Shots Fired", 08/2015, 12/2015, Discussed recent campus and sports news with guest students while promoting events such as homecoming and parties, Cultivated relationships with sponsors, to secure advertisement endorsements
References
Available upon request
Timeline
Youth Group Leader
Wayne Metropolitan Community Action Agency
2023.08 - 2024.03
Before & After Care (Latchkey) Lead
Downriver Family YMCA
2022.09 - 2023.02
Summer Day Camp Counselor
Downriver Family YMCA
2022.06 - 2022.08
Senior Client Communication Specialist
Rock Connections (Quicken Loans Family of Companies)
2019.09 - 2021.04
Creator and Host
Raw & Relatable Podcast
2019.04 - 2020.01
Client Communication Specialist
Rock Connections (Quicken Loans Family of Companies)
2018.03 - 2019.08
Public Relations Intern
Adrian College, Athletic Department
Co-Host on "Shots Fired"
WVAC 107.3 FM Radio Station
Bachelor of Arts - B.A. Sports Management
Adrian College
Similar Profiles
Donovan WilsonDonovan Wilson
Program Manager at Wayne Metropolitan Community Action AgencyProgram Manager at Wayne Metropolitan Community Action Agency
Junighter HayesJunighter Hayes
DTRF Program Manager at Wayne Metropolitan Community Action AgencyDTRF Program Manager at Wayne Metropolitan Community Action Agency
Tameka GrayTameka Gray
Program Coordinator at Wayne Metropolitan Community Action AgencyProgram Coordinator at Wayne Metropolitan Community Action Agency