Anthony Matthews
Sun Prairie,WI
Summary
Dedicated and professional individual with 8 years of experience in customer service, and administrative support. I successfully managed over 40 weekly deliveries with a consistent 4.8+ rating. Demonstrated exceptional skills in personnel support operations, achieving a remarkable 97% satisfaction rate. I also have proven abilities to streamline processes and enhance customer retention. I’m aiming to leverage these skills in a dynamic customer-focused environment.
Overview
9
9
years of professional experience
Work History
Environmental Service Technician
UW Health
Madison, WI
06.2024 - Current
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
Transporter/Food Delivery Driver
Door Dash
Chicago, IL
01.2020 - 07.2024
- Coordinate logistics for 40+ weekly deliveries, ensuring prompt and precise distribution to customers
- Maintain a high standard of customer service with a consistent rating of 4.8 or above
- Develop and apply a pickup and drop-off system that significantly improves customer retention.
Personnel Specialist
US Air Force Reserve
Grissom ARB, IN
01.2016 - 01.2022
- Oversaw administrative support functions, maintaining smooth personnel transitions and securing a 97% customer satisfaction rate via proficient communication practices
- Provided career development coaching and guidance on educational benefits, enhancing service members' professional advancement
- Refined in-processing and staffing protocols, achieving a 60% improvement in personnel action processing efficiency.
Education
High School Diploma - General Studies
Bogan High School
Chicago, IL06.2009
Skills
- Onboarding
- Data Entry
- Customer Satisfaction
- Training
- Communication
- Detail Orientation
Timeline
Environmental Service Technician
UW Health
06.2024 - Current
Transporter/Food Delivery Driver
Door Dash
01.2020 - 07.2024
Personnel Specialist
US Air Force Reserve
01.2016 - 01.2022
High School Diploma - General Studies
Bogan High School