Anthony Caldwell
Arvada,CO
Summary
Goal-oriented Customer Service Manager with 10 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
4
4
years of professional experience
Work History
E-Commerce Manager
King Soopers
07.2023 - Current
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- In a 8 hour shift my pick items range is around 600-900 items
Customer Service Manager/ Store Leadership
Pick N Save
08.2020 - 05.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Hired and couched 30 new employees and fully trained them to company standard.
Sales Manager
Vector Marketing Company
10.2021 - 03.2022
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Evaluated performance against goals and implemented appropriate development plans.
- Sold 10 Thousand dollars in product in 6 months.
Education
Bachelor of Arts - Marketing
Carthage College
Kenosha, WI05.2023
Associate of Arts -
College of Lake County
Grayslake, IL05.2020
High School Diploma -
Antioch High School
Antioch05.2016
Skills
- Inventory Tracking
- Staff Development
- Policy Implementation
- Performance Management
- Call Management
- Customer service experience
Timeline
E-Commerce Manager
King Soopers
07.2023 - Current
Sales Manager
Vector Marketing Company
10.2021 - 03.2022
Customer Service Manager/ Store Leadership
Pick N Save
08.2020 - 05.2023
Bachelor of Arts - Marketing
Carthage College
Associate of Arts -
College of Lake County
High School Diploma -
Antioch High School