Dental Practice Manager
Integrative Dentistry
10.2019 - Current
Anthony Caratelli
Practice Manager
Seattle,WA
Summary
Highly motivated Dental Practice Manager with in-depth knowledge and progressive experience in dental and surgical practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance, and patient-centered, superior-quality service. An effective leader, adept at employee training and supervision, inventory oversight, and database administration. Well-versed in accounts receivable functions, patient and workflow optimization, and scheduling coordination for multiple doctors with extensive calendar obligations. Accountable for office finances, bookkeeping, and staff time-keeping, as well as driving forward and increasing practice profitability.
Timeline
Dental Team Lead
Oral Facial Reconstruction and Implant Center
10.2014 - 10.2019
Customer Service Associate
Publix
05.2011 - 08.2013
High School Diploma -
Charles W Flanagan High School
08.2006 - 06.2010
Work History
Dental Practice Manager
Integrative Dentistry
Seattle, WA
10.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Implemented new technology and assisted staff with adaptation to it. - Demonstrated strong organizational and time management skills while managing multiple projects.
Dental Team Lead
Oral Facial Reconstruction and Implant Center
Plantation, FL
10.2014 - 10.2019
- Increased case acceptance rates with comprehensive treatment presentations and financial discussions tailored to individual patient needs.
- Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
- Optimized insurance billing processes for faster claims processing times, improving cash flow within the dental practice.
- Maintained patient data with required regulatory chart documents, personal information, and treatment consultation documentation.
- Answered phone calls and messages for a four-physician oral surgical facility, scheduling appointments, and handling patient inquiries.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
Managed office bookkeeping with insurance billing and patient payments.
Customer Service Associate
Publix
Hollywood, FL
05.2011 - 08.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Familiarized and cross-trained in each department to efficiently handle day-to-day workflow.
- Managed front-end scheduling and directed staff work operations.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
Overview
1
1
Year of post-secondary education
13
13
years of professional experience
Education
High School Diploma -
Charles W Flanagan High School
Pembroke Pines, FL 08.2006 - 06.2010
Skills
- Accounts Payable and Accounts Receivable
- Operational Requirements
- Office Supplies and Inventory
- High-Volume Environments
- Clerical Support
- Software Applications
- Office Meetings
- Regulatory Requirements
- Payment Plans
- Implementation Guidance
- Customer Inquiries
- Customer Accounts Management
- Computerized Maintenance Management Systems
- Claim Verifications
- Employee Performance Evaluations
- Medical Records Management
- New Hire Orientation
- Customer Service Management
- Schedule Management
- Workflow Coordination
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits4-day work week401k matchPaid time offWork from home optionStock Options / Equity / Profit SharingPersonal development programsTeam Building / Company RetreatsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Implemented new software, consolidating the office's use of several programs into one easy-to-use program, for streamlined workflow and improved record-keeping capabilities.
- Facilitated the partial sale of the practice between the owner-doctor and an outside organization by providing up-to-date metrics, liaising meetings between staff, the doctor, and the organization, and assisting with the transfer of the office's legal standing from one Tax ID to another.
Languages
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
American Sign Language
Intermediate (B1)
Certification
- Certified BLS - 2024
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