ANTHONY CARETTI
Roseville,CA
Summary
Experienced customer service expert with a successful history at Whole Foods Market, focused on improving operational processes and team dynamics. Certified in CPR and first aid, consistently addresses customer concerns while creating a welcoming environment. Dedication to quality and empathy results in outstanding service and client loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Merchandise Associate/ Cashier Assistant
Costco Wholesale
Loomis, CA
04.2024 - 04.2025
- Performed comprehensive stock checks to maximize product sales.
- Maintained organized merchandise displays with regular cleaning and recovery.
- Adapted tagging, rotating, and product placement methods based on individual retailer requirements.
- Kept floor stock at adequate levels with timely replenishments from storage to sales floor.
EMT/ Security Officer
Thunder Valley Casino Resort
Lincoln, CA
06.2023 - 04.2024
- Provided emotional support and reassurance for patients experiencing stress or anxiety due to their medical emergencies or injuries.
- Participated in quality improvement initiatives within department to improve overall effectiveness and efficiency of emergency medical services.
- Performed triage duties during mass casualty incidents to ensure that resources were allocated appropriately for all patients involved.
- Operated radio communication systems efficiently while following established protocols for sharing information with dispatchers and receiving facilities.
Customer Service Supervisor
Whole Foods Market
Roseville, CA
09.2016 - 01.2023
- Stayed up to date with policy, process and regulatory changes for customer interactions.
- Created monthly reports detailing team performance statistics and notable achievements.
Courtesy Clerk/ Cashier
Albertsons Companies Inc.
Goleta, CA
10.2013 - 08.2014
- Assisted in training new courtesy clerks on proper procedures and protocols.
- Cleaned store premises, including sweeping floors and wiping down surfaces.
- Collaborated with other team members to complete tasks efficiently and in timely manner.
- Memorized store layout to quickly and efficiently locate and restock products.
Courtesy Clerk/Cashier
Safeway
Rocklin, CA
05.2013 - 08.2013
- Informed customers of relevant promotions and special offers.
- Provided excellent customer service by answering questions and addressing concerns.
- Greeted arriving customers and provided prompt and courteous service.
- Assisted in training new courtesy clerks on proper procedures and protocols.
Education
Certified Personal Trainer (CPT) - Exercise Science, Human Movement, Client Training
National Academy of Sports Medicine (NASM)
Remote 08-2025
Associate in Science (A.S.) - Emergency Medical Services, Fire Science
Sierra College
Rocklin, CA05.2023
High School Diploma - General Education
Whitney High School
Rocklin, CA06.2012
Skills
- Customer service
- Operational efficiency
- Complaint resolution
- Team leadership
- CPR, AED, and first aid usage
- Vital sign assessment
- Emergency situational effective responsiveness
- Understanding of safety protocols and risk mitigation
- Active listening
- Effective communication
- Empathy and compassion
- Client assessment
- Observational awareness
- Data tracking
- Physical stamina and strength
- Anatomy and physiology
- Injury prevention and recovery
Certification
- National Academy of Sports Medicine (NASM) Certified Personal Trainer (CPT)
- CPR/ AED (ADULT/ CHILD/ INFANT) Certification
Accomplishments
- Physical Education Award of Excellence
Affiliations
- Competitive CrossFit Athlete
- Avid outdoorsman
- Traveler
References
References available upon request.
Timeline
Merchandise Associate/ Cashier Assistant
Costco Wholesale
04.2024 - 04.2025
EMT/ Security Officer
Thunder Valley Casino Resort
06.2023 - 04.2024
Customer Service Supervisor
Whole Foods Market
09.2016 - 01.2023
Courtesy Clerk/ Cashier
Albertsons Companies Inc.
10.2013 - 08.2014
Courtesy Clerk/Cashier
Safeway
05.2013 - 08.2013
Certified Personal Trainer (CPT) - Exercise Science, Human Movement, Client Training
National Academy of Sports Medicine (NASM)
Associate in Science (A.S.) - Emergency Medical Services, Fire Science
Sierra College
High School Diploma - General Education
Whitney High School
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