Dynamic leader with a proven track record at Kings Island / Six Flags Entertainment Corp., enhancing operational efficiency and customer satisfaction at three different properties in the portfolio of parks. Excelled in strategic planning and operations management, achieving significant cost reductions. Skilled in leading teams and fostering development, adept at negotiating and ensuring compliance. Passionate about driving success and innovation in fast-paced environments.
Overview
40
40
years of professional experience
Work History
Assistant General Manager / VP of Operations
Kings Island / Six Flags Entertainment Corp.
Mason , OH
03.1985 - Current
Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
Analyzed business processes to identify areas for improvement and develop solutions to address them.
Coordinated with cross-functional teams to ensure smooth operations.
Established policies and procedures for day-to-day operations that comply with company standards and regulations.
Resolved escalated customer inquiries or complaints in a timely manner.
Collaborated with senior management team on strategic planning initiatives related to operations activities.
Identified cost saving opportunities through process optimization efforts.
Negotiated contracts with vendors and suppliers in order to secure favorable terms and pricing agreements.
Ensured compliance with all applicable laws and regulations regarding safety and environmental concerns.
Conducted regular reviews of staff performance and provided feedback and coaching when necessary.
Developed budget plans for upcoming projects and tracked expenses against allocated funds.
Served as a liaison between internal departments and external stakeholders.
Communicated with departmental leaders to identify and solve daily operations issues.
Education
BSW - Social Work
University of Cincinnati
Cincinnati, OH
06-1997
Skills
Proficient in Leading Teams
Strong Leadership Abilities
Strategic planning skill
Operations Management Experience
Training and development skill
Development Experience
Affiliations
Enjoy time with my wife and three adult children
Soccer fanatic
Love to travel with my wife of 30 years.
Accomplishments
High school soccer captain and MVP / Best Offensive Player