Anthony Carson
Palatine
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.
Overview
7
7
years of professional experience
Work History
Assistant Fulfillment Manager
Nordstrom
Schaumburg
03.2025 - Current
- Coordinated shipping schedules to ensure timely deliveries.
- Developed training materials for new hires in fulfillment roles.
- Led team meetings to discuss performance and operational challenges.
- Resolved any customer service issues related to order fulfillment in a timely manner.
- Trained staff on fulfillment processes and best practices.
- Coached employees on ways to improve efficiency, accuracy, and overall productivity.
Inventory Control Specialist
Nordstrom Rack
Kildeer
09.2024 - 03.2025
- Conducted regular audits to maintain compliance with company inventory control policies.
- Utilized inventory management software to track and document product movements efficiently.
- Analyzed inventory reports to identify trends and recommend improvements in stock management.
- Managed inventory by performing physical counts, identifying variances and reconciling records.
Inventory Control Assistant Manager
Nordstrom Rack
Algonquin
04.2023 - 06.2024
- Maintained accurate inventory records and monitored stock levels.
- Developed and implemented inventory control processes to improve accuracy and efficiency.
- Analyzed inventory data to identify discrepancies and recommend corrective action plans.
- Conducted regular cycle counts to ensure accurate inventory levels.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Logistics Processor
Nordstorm Rack
Kildeer
10.2020 - 04.2023
- Increased department performance by recruiting and training 4 new personnel
- Supported shipping department operations and inventory control with proactive handling of logistics needs
- Supported seamless imports and exports, accurately completing customs paperwork and shipping manifests
- Coordinated shipment details, recording load data and destination in AIM
- Managed incoming stock, including inspecting and documenting merchandise
- Minimized product errors, carefully examining incoming shipments and properly tagging items
- Maintained stockroom compliance with safety requirements by keeping areas and equipment clean and in good working order
- Resolved order fulfillment issues in close collaboration with customers and team members
- Fulfilled 60 customer orders per day directly in-store or via mail, preparing shipments professionally and distributing items quickly to maximize satisfaction
- Assisted with price markdowns and merchandise changes on shelves
- Worked with customer service leaders and managers to meet customer needs
- Kept customers happy by quickly processing payments and bagging purchases using POS system
- Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges.
Team Member
Roti Modern Mediterranean
01.2019 - 01.2020
- Greeted guests, answered menu questions and provided excellent customer service
- Took orders and resolved complaints using effective customer communication skills
- Processed payments through touchscreen POS systems
- Maintained cleanliness of kitchen, dining room and equipment
- Stayed efficient and productive by using slow periods to stock supplies, prepare ingredients and clean work or customer areas.
Education
High School Diploma -
Palatine High School
01.2020
Skills
- Stock management
- Warehouse support
- Shipment inspection
- Inventory control
- Order filling
- Strong communication
- Service-oriented
- Analytical thinking
- Cash register operation
Timeline
Assistant Fulfillment Manager
Nordstrom
03.2025 - Current
Inventory Control Specialist
Nordstrom Rack
09.2024 - 03.2025
Inventory Control Assistant Manager
Nordstrom Rack
04.2023 - 06.2024
Logistics Processor
Nordstorm Rack
10.2020 - 04.2023
Team Member
Roti Modern Mediterranean
01.2019 - 01.2020
High School Diploma -
Palatine High School