Anthony Carswell
Banking
Tampa,FL
Summary
Highly experienced professional business and bank analyst with over 20 years of successful and transferrable experience in business data analysis, project management, client relationship development, and creating actionable financial reports within the financial services industry. Proven ability to make a meaningful impact on organizational progress and foster a positive corporate culture. Skilled in managing, coaching, and leading teams in workflow management and client engagement, including credit analysis and portfolio management. Possesses strong interpersonal and communication skills across all levels of management, staff, and clients. Proficient in Microsoft Word, Excel, and PowerPoint.
Overview
32
32
years of professional experience
Work History
Strategy Lead Analyst
Citigroup
08.2021 - 05.2024
- Managed all aspects of client service, including planning, prioritizing and organizing projects using Workday and SharePoint applications.
- Led projects across lifecycle by identifying and structuring the issues, root cause analysis, developed and championed solutions, communicated project results and obtained buy-in for changes.
- Developed and strengthened relationships with executives across business lines.
- Provided data analytics using MS Office applications to support various managed segments regarding headcount, budgeting, and location strategy.
Tax Senior Manager
Citigroup
03.2020 - 07.2021
- Manager of multiple teams of tax information reporting specialists.
- Oversaw tax information reporting processes applicable to products issued by Citi’s businesses (i.e. Retail, Institutional, Custody, Private Bank, etc.).
- Acted as an internal and external recognized subject matter expert, influencing how processes were completed, not only internally within FRSS, but beyond it with Business & Corporate Tax.
- Review and amend approximately 200 withholding adjustments for foreign clients.
- Managed and coordinated self-assessment testing, MCA, SOX controls as well as audits with IRS and Citi's Internal Audit.
- Maintained detailed control documentation, procedures, key metrics and audit evidence.
Tax Senior Analyst
Citigroup
08.2017 - 03.2020
- Team leader for Record Date Allocation process with multiple clients across continents.
- Provided initial training to clients and new associates using Web Portal system.
- Provided input and authorization for project management’s functional requirement documents and business requirement documents application to process.
- Primary point of contact for tax withholding for several of largest Tax Reporting clients, addressing discrepancies on reporting and other service issues.
Tax Analyst
Citigroup
01.2013 - 08.2017
- Reviewed and amended approximately 200 withholding adjustments for foreign clients.
- Conducted root cause analysis for errors regarding foreign clients using Citigroup applications, resulting in saved claims and thousands of dollars incorrectly reporting.
- Reviewed cash authorization reporting system items for withholding team.
- Managed and corrected system errors, preventing incorrect withholding to clients and late adjustments to IRS.
- Reduced employer and client cost savings by thousands of dollars.
Securities Analyst
Citigroup
08.2011 - 01.2013
- Reviewed and participated in workflow management of various Latin America and Canada incoming securities trades queues.
- Analyzed and prepared managed information system by processing statistics for Department Manager on daily / weekly basis, resulting in reduction in errors and improved efficiency in trade repair response.
- Analyzed and repaired 600+ impaired trades sent daily from markets across globe resulting in successful transactions that would have caused ‘fails’ and potential claims, resulting in savings for clients and Citigroup by 98%+ efficiency rate.
- Processed tax elections of securities held by various global clients totaling thousands of dollars for benefit of foreign clients.
- Analyzed forecasted events implemented by the Depository Trust & Clearing Corporation and compared to proprietary systems for accurate execution. This resulted in reduction of errors, missed events and client dissatisfaction. Savings of potential claims liable by Citigroup.
Private Banking Manager
M&I Bank
01.2007 - 08.2011
- Established the Private Bank department team and personnel presence for the Tampa Bay market.
- Acquired new client relationships from professional sphere of influence, as well as external and internal resources.
- Led and managed sales efforts in the Tampa Bay area for all Wealth Management services.
- Grew portfolio balances to greater than $20MM within the first year of operations.
- Maintained a client retention rate of greater than 95%.
Private Banking Relationship Manager
Fifth Third Bank
01.2003 - 01.2007
- Developed and managed relationships with high-net-worth individuals, offering tailored financial solutions to meet their unique needs and goals.
- Identified opportunities to cross-sell banking products such as loans, mortgages, insurance, and structured products.
- Collaborated with internal teams, including investment advisors, credit analysts, and trust officers, to deliver a holistic client experience.
- Contributed to the growth of the private banking portfolio by acquiring new clients through referrals, networking, and targeted outreach.
Relationship Manager
Bank of America
06.1992 - 01.2003
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Education
Associates of Arts (A.A.) - Liberal Arts
Hillsborough Community College
Tampa, FLNo Degree - Economics Major
Florida A&M University
Tallahassee, FLSkills
- Budgeting and forecasting
- Stakeholder management
- MS Excel
- Report generation
- Root-cause analysis
- Scope management
- Workforce management
- Relationship building and management
- Banking
- Client acquisition
- Risk management
- Sales professional
Professional Community Affiliations
- City of Tampa Human Rights Board, Former Board Chairman
- Positive Family Partners, Board Member, Treasurer
- Access Florida Loan Investment Committee, Board Member
- N.A.A.C.P. Hillsborough Branch, Former Treasurer
Timeline
Strategy Lead Analyst
Citigroup
08.2021 - 05.2024
Tax Senior Manager
Citigroup
03.2020 - 07.2021
Tax Senior Analyst
Citigroup
08.2017 - 03.2020
Tax Analyst
Citigroup
01.2013 - 08.2017
Securities Analyst
Citigroup
08.2011 - 01.2013
Private Banking Manager
M&I Bank
01.2007 - 08.2011
Private Banking Relationship Manager
Fifth Third Bank
01.2003 - 01.2007
Relationship Manager
Bank of America
06.1992 - 01.2003
Associates of Arts (A.A.) - Liberal Arts
Hillsborough Community College
No Degree - Economics Major
Florida A&M University
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