Anthony Casale
Belleville,New Jersey
Summary
I am a dedicated student at Essex County College in Newark, NJ, pursuing a degree in Computer Science. Currently, I am gaining valuable hands-on experience through an internship at my college, where I am honing my skills in IT. I have a keen interest in leveraging technology to solve real-world problems and am eager to contribute to innovative projects in the IT field.
Overview
15
15
years of professional experience
Work History
Technical Support Specialist
Essex County College
Newark, New Jersey
07.2024 - Current
- Provided technical assistance to students and faculty, troubleshooting hardware and software issues, and ensuring optimal performance of classroom technology.
- Managed inventory for technology equipment and collaborated with the IT team to enhance support processes.
- Install, configure, and maintain hardware and software, including operating systems, printers, and other IT equipment.
- Respond to and manage service requests through the college's helpdesk ticketing system, ensuring timely resolution and tracking of all issues.
- Offer guidance and training to users on the effective use of various software applications and college-specific systems.
- Collaborate with other IT team members to implement system upgrades, patches, and routine maintenance tasks to ensure optimal performance and security.
- Assist in the setup and configuration of multimedia classrooms, ensuring technology is functioning smoothly for lectures and presentations.
- Manage user accounts and permissions in various systems, including email, network, and learning management platforms.
- Troubleshoot and resolve issues related to internet connectivity, VPN access, and remote learning tools for students and staff.
Paralegal/Inmate Liaison
NJDOC
Bridgeton, NJ
05.2019 - 12.2023
- Assisted inmates in legal research, document preparation, and case file management to help them navigate their legal matters.
- Provided support to inmates in understanding legal procedures, filing motions, and preparing petitions for court.
- Conducted legal research on case law, statutes, and regulations related to criminal defense, appeals, and civil rights.
- Drafted legal documents, including motions, petitions, and grievances, ensuring clarity and accuracy in accordance with legal standards.
- Developed strong knowledge of prison law, legal rights, and the criminal justice system to effectively advise inmates on their legal options.
- Maintained confidentiality of sensitive legal information and ensured proper handling of legal documents.
- Served as a liaison between inmates, correctional officers, and administration, ensuring that concerns, grievances, and requests were communicated and addressed effectively.
- Acted as a mediator in resolving conflicts between inmates and staff, maintaining a safe and orderly environment.
- Assisted inmates with navigating institutional procedures, including filing complaints, accessing services, and understanding facility policies.
Recruitment Associate
Statewide Recruitment
Nutley, NJ
04.2017 - 04.2019
- Ensured timely responses were sent out to all applicants after their interview session.
- Assisted in developing job descriptions and posting them internally or externally as needed.
- Contacted all job applicants to inform them of their application status.
Building Maintenance/Class B Commercial Driver
Department Of Public Works And Highways
Livingston, NJ
08.2016 - 03.2017
- Performed routine maintenance and repairs for municipal buildings (police station, town hall, pools), ensuring safety and functionality.
- Conducted inspections and maintenance on plumbing, electrical, and other building systems.
- Managed snowplowing operations using a Class B commercial truck, clearing streets and key locations (police station, town hall, pools) during winter storms..
- Applied de-icing materials and managed snow removal to maintain safe road conditions.
- Maintained grounds around municipal buildings, including parking lots and walkways.
- Operated and maintained snowplow equipment and other grounds-keeping tools, ensuring they were in optimal working condition.
- Ensured compliance with safety standards and local regulations in all maintenance and snow removal activities.
- Recorded snow removal activities, tracked materials used, and managed equipment maintenance logs.
Delivery Courier
Joey's Pizzeria
Belleville, NJ
09.2010 - 09.2016
- Provided excellent customer service when interacting with clients during food pickups and deliveries.
Golf Course Groundskeeper
Essex County Parks Department
Belleville, NJ
03.2015 - 08.2016
- Maintain and manage the golf course’s landscaping, including mowing, trimming, fertilizing, and watering of fairways, greens, tees, and roughs to ensure optimal turf health.
- Operate and maintain groundskeeping equipment such as mowers, blowers, aerators, and other machinery used in course maintenance.
- Monitor and manage irrigation systems, ensuring consistent watering throughout the course and adjusting based on weather conditions.
- Inspect and maintain the golf course for weeds, pests, and diseases, applying pesticides, herbicides, and fungicides as necessary while following safety regulations.
- Maintain landscaping outside the clubhouse, parking areas, and walking paths to enhance the aesthetic appeal of the course.
- Perform regular inspections of course features such as sand traps, bunkers, and water hazards, ensuring their upkeep and making repairs when needed.
- Collaborate with course managers and grounds crew to prioritize maintenance tasks and ensure efficient completion of work in a timely manner.
- Responded quickly to customer inquiries regarding the status of their rounds at the facility.
Sales Associate
Micro Center
Patterson, NJ
05.2010 - 08.2010
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
(A.A.S.) - Computer Science
Essex County College
Newark, NJ01-2024
Skills
- Customer experience management
- Hardware upgrades
- Application installations
- Remote desktop services and support
- Hardware configuration
- Troubleshooting and diagnosing
- Software installation
- Security protocols
Timeline
Technical Support Specialist
Essex County College
07.2024 - Current
Paralegal/Inmate Liaison
NJDOC
05.2019 - 12.2023
Recruitment Associate
Statewide Recruitment
04.2017 - 04.2019
Building Maintenance/Class B Commercial Driver
Department Of Public Works And Highways
08.2016 - 03.2017
Golf Course Groundskeeper
Essex County Parks Department
03.2015 - 08.2016
Delivery Courier
Joey's Pizzeria
09.2010 - 09.2016
Sales Associate
Micro Center
05.2010 - 08.2010
(A.A.S.) - Computer Science
Essex County College
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