Zaida Martinez
Newark,NJ
Summary
Proven leader and efficient time manager, adept in computer skills and customer service, significantly enhanced office productivity at Essex County College. Demonstrated adaptability and leadership, streamlining processes for improved efficiency. Excelled in maintaining high-quality customer interactions, showcasing a blend of hard and soft skills without compromising on results. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
3
3
Certificate
Work History
Work Study Student
Essex County College
09.2020 - 06.2024
- Contributed to positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Collaborated with staff members to guarantee students received best possible customer service.
- Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Engaged actively in professional development opportunities, continuously seeking to improve and grow in work-study role.
- Utilized strong time management skills to balance multiple responsibilities effectively while maintaining high-quality results.
- Implemented creative problem-solving strategies to address challenges faced during daily operations within work-study position.
- Developed excellent customer service skills through interactions with diverse populations within university community.
- Acted as liaison between students and faculty members, addressing concerns and facilitating solutions for any issues that arose.
- Maintained confidentiality while handling sensitive information related to student records or university matters.
- Completed various data entry tasks accurately and efficiently, contributing to overall office productivity.
- Maintained cleanliness and organization in common areas, contributing to pleasant campus environment.
- Enhanced campus event attendance by promoting activities through engaging social media content.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported staff on special assignments and ad hoc projects.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Informed and supported business leaders through consistent communication and administrative support duties.
Laundry Associate
Dirty Laundry
09.2020 - 06.2021
- Provided exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
- Maintained clean and organized work environment for optimal efficiency and safety.
- Contributed to positive work atmosphere by fostering teamwork and peer support among colleagues.
- Ensured compliance with OSHA regulations, maintaining safe workplace for all employees at all times.
- Reduced turnaround time by streamlining laundry processes and prioritizing tasks effectively.
- Enhanced laundry operations by implementing efficient sorting and folding techniques.
- Collected soiled linens and clothing and pretreated stains.
Education
Associate of Science - Business Administration
Essex County College
Newark, NJ06.2024
Certificate of Cose -
Total Image Beauty
3900 Bergenline, Union City, 07087Skills
- Computer Skills
- Time Management
- Leadership Qualities
- Customer Service
- Organization and Multitasking
- Data Entry
- Document Management
- File Organization
- Documentation And Reporting
- Peer Counseling
- Office Administration
- Reception and Office Support
- Active Listening
- Customer Communication
Certification
- NJ Driver's License
- License Cosmetologist
- Business Career Development , Essex County College, June, 2023
- Lash Certification
- Braiding Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Work Study Student
Essex County College
09.2020 - 06.2024
Laundry Associate
Dirty Laundry
09.2020 - 06.2021
Associate of Science - Business Administration
Essex County College
Certificate of Cose -
Total Image Beauty
- NJ Driver's License
- License Cosmetologist
- Business Career Development , Essex County College, June, 2023
- Lash Certification
- Braiding Certification
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