- Being involved with my Church
- Outdoor Recreation
- Volunteering
- Backpacking and Hiking
- I have a passion for photography and editing photos
- I enjoy cooking for friends and family gatherings
- Drone Piloting
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Hiking
- Road Trips
Anthony Casas
Brockport,NY
Summary
Results-driven with expertise in optimizing workflows and enhancing donor experiences. Proven ability to lead teams, ensure compliance, and drive donor retention strategies. I provide top notch customer service! I love the plasma industry, and I love providing help to the donors and co-workers as well.
Overview
8
8
years of professional experience
Work History
C.O.M. 1 Center Operational Manager 1
Octapharma Plasma
05.2023 - Current
- Optimized operational workflows to enhance efficiency in plasma collection processes, while providing great customer service to all donors.
- Supervised daily operations, ensuring compliance with safety and quality standards by maintaining the company S.O.P. and following FDA guidelines.
- Trained and mentored staff on best practices for donor care/safety, trained staff on the importance of following S.O.P. and FDA guidelines.
- Reinforced process improvements that reduced donor processing times, and overall experience.
- Improved team productivity through effective communication, training, and properly leading by example.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and reducing deviations.
- I am cross trained in all areas, but my journey started in phlebotomy.
Restaurant Manager
Jimmy Z's
12.2019 - 04.2023
- Streamlined daily operations to enhance service efficiency and guest satisfaction.
- Trained and mentored staff on best practices in food safety and customer service.
- Implemented inventory management systems to reduce waste and control costs.
- Coordinated scheduling to optimize labor resources during peak hours, improving team performance.
- Customer service was my main focus point, and I was able to have the staff take on that mindset in health manner. Always by leading by example.
Donor Floor Supervisor
CSL Plasma
08.2017 - 03.2019
- Supervise daily donor operations, ensuring compliance with safety and quality standards.
- Train and mentor staff in donor management procedures and customer service excellence.
- Implement process improvements that streamline donation activities and reduce wait times.
- Phlebotomy is my first love. I thrive on the donor floor and love providing assistance where its needed.
- Collaborate with management to develop strategies for increasing donor retention and satisfaction rates.
Education
GED -
Manatee Technical College
Bradenton, FL01-2003
Skills
- Customer service!
- Operations management
- Decision-making
- Team leadership!
- Inventory management
- Staff development
- Delegation
- Assignment delegation
- Donor retention!
- Leads by example!
Accomplishments
- Reducing RBC loss rate
- Maintained a wonderful report with all of our donors while maintaining the proper level of professionalism.
- Was a major " cog " in a mass training scenario of 6 new employees at the same time. This is an accomplishment because I was able to provide the proper training while not losing focus on workfow and company goals.
- Being able to excell in a "tough" environment. I never lost focus on what I love about the industry.
Interests
Timeline
C.O.M. 1 Center Operational Manager 1
Octapharma Plasma
05.2023 - Current
Restaurant Manager
Jimmy Z's
12.2019 - 04.2023
Donor Floor Supervisor
CSL Plasma
08.2017 - 03.2019
GED -
Manatee Technical College