Anthony Castillo
Round Rock,TX
Summary
Dynamic and dedicated professional with extensive experience at Macs Bar B Que, excelling in customer service and team collaboration. Proven ability to enhance guest relations and resolve complaints effectively, ensuring high satisfaction. Skilled in incident response planning and tableside service, contributing to a seamless dining experience.
Overview
3
3
years of professional experience
Work History
Head Busser
Macs Bar B Que
Brady, Texas
08.2022 - Current
- Transported dirty dishes from dining areas to dishwashing area efficiently.
- Conducted light cleaning tasks, including wiping down counters and emptying trash cans.
- Participated in team meetings to evaluate service improvements and guest feedback.
- Stocked displays with new merchandise and transferred items as needed.
- Managed inventory of cleaning supplies and tableware to ensure constant availability.
- Assisted waitstaff with food and beverage service during peak hours.
- Resolved guest complaints promptly to uphold high customer satisfaction standards.
- Communicated with kitchen staff for timely meal delivery and service coordination.
- Engaged with guests in a polite and friendly manner to enhance the dining experience.
- Addressed customer questions and concerns regarding products and services.
- Welcomed customers, offering assistance to help find store items.
Education
Associate of Science - Cyber Security
Texas State Technical College
Brownwood, TXSkills
- Customer service and support
- Team collaboration
- Guest relations
- Problem solving
- Incident response planning
- Tableside service
Accomplishments
- Graduated High school early at the age of 16.
- Started college at 17 for my Associates in Cyber Security.
Refrences
- Regina Perrie (325) 201-8997
- Bliss Collier (325) 456-0169
Timeline
Head Busser
Macs Bar B Que
08.2022 - Current
Associate of Science - Cyber Security
Texas State Technical College
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