Anthony Castro
Jacksonville,FL
Summary
Results-driven Team Leader known for high productivity and efficient task completion. Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities in organization and motivation to drive success in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Assistant Front Desk Manager
Hilton Garden Inn Hotel
01.2025 - Current
- Applied effective communication techniques to resolve conflicts between employees and customers in challenging situations.
- Coordinated with housekeeping and maintenance teams to expedite room readiness.
- Performed employee appraisals for annual review completion.
- Delivered outstanding customer service, boosting repeat business.
Team Leader
Army
Fort Drum, NY, USA
07.2022 - 01.2025
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Implemented strategies to take advantage of new opportunities.
- Maintained positive working relationship with fellow staff and management.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Set specific goals for projects to measure progress and evaluate end results.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
Valet Parking Supervisor
Reef
Miami, Florida, USA
03.2021 - 07.2022
- Communicated effectively with customers regarding their vehicles, parking fees.
- Maintained cleanliness of service area by sweeping, mopping and organizing.
- Maintained accurate records of vehicle keys, vehicles parked on site, and customer information.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Analyzed data related to volume of traffic at locations serviced by the valet staff.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Developed strategies for improving efficiency within the department.
- Coordinated valet service for large groups, special events and daily guest loads.
- Supervised valet staff, ensuring all tasks were completed in a timely and efficient manner.
- Responded quickly when emergency situations arose related to customer needs or vehicle malfunctions.
- Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
- Investigated incidents involving damage or theft of property or vehicles.
- Informed guests of location of hotel reception, concierge and lounges.
- Participated in weekly meetings with other supervisors to discuss operational issues.
- Managed VIP arrivals and departures with smooth and professional approach.
- Returned guests' vehicles while following safe driving practices and obeying traffic laws.
- Performed daily inspections of parking areas to ensure they were clean and well-maintained.
- Coached team members to consistently exceed superior customer service standards.
Assistant Manager
Amazon
Miami, Florida, USA
12.2020 - 04.2021
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Shift Manager
Jimmy John's
Miami, Florida, USA
06.2017 - 11.2020
- Identified needs of customers promptly and efficiently.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Inspected work areas regularly for cleanliness and organization standards.
- Directed and led employees and team members on effective operations, methods and procedures.
- Monitored store operations to ensure compliance with company policies and procedures.
- Planned and developed new operation processes to innovate and stay competitive.
- Reviewed financial statements to meet targets during shift.
- Monitored inventory levels and placed orders for supplies as needed.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Coached employees on interactions with customers to drive exceptional service.
- Documented receipts, employee hours and inventory movement.
Education
High School -
Mater Academy East Charter
Miami, Florida06.2019
Skills
- Attention to detail
- Client support
- Team building
- Complex Problem-solving
- Performance improvement
- Goal setting
- Flexible schedule
- Team supervision
- SOP adherence
- Leadership
Timeline
Assistant Front Desk Manager
Hilton Garden Inn Hotel
01.2025 - Current
Team Leader
Army
07.2022 - 01.2025
Valet Parking Supervisor
Reef
03.2021 - 07.2022
Assistant Manager
Amazon
12.2020 - 04.2021
Shift Manager
Jimmy John's
06.2017 - 11.2020
High School -
Mater Academy East Charter