Hi, I’m
Lauren Kornegay
Client Services
Teachey,NC
Summary
Versatile Assistant Front Desk Manager with background in hospitality management. Experience includes overseeing front office operations, guest relations and team supervision. Strengths include solid communication skills, problem-solving ability and commitment to customer service excellence. Noteworthy contributions in improving operational efficiency and enhancing guest satisfaction at previous roles.
Overview
18
years of professional experience
Work History
Model CleanersKenansville
ASSISTANT FRONT DESK MANAGER
06.2006 - 08.2024
Job overview
- Veried accuracy of orders prior to completion of transactions
- Handled customer feedback positively by addressing concerns in a timely manner
- Maintained cleanliness of the front desk area and lobby for a welcoming atmosphere
- Processed payments with accuracy using cash registers, credit card machines, and POS systems
- Demonstrated excellent organizational skills by accurately processing paperwork, ling documents, and updating records
Carolinas Home Care AgencyWhiteville
DIRECT SUPPORT PROFESSIONAL
10.2020 - 01.2021
Job overview
- Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties
- Maintained accurate records of client data including incident reports, progress notes, treatment plans
- Provided guidance to clients in order to help them achieve their goals and objectives related to independent living skills
- Provided transportation to medical and recreational appointments
Dr. Joseph R. Bologna, D.M.D. PLLCWallace
DENTAL RECEPTIONIST
01.2015 - 12.2016
Job overview
- Answered and managed incoming calls to schedule patient appointments and conrm upcoming appointments
- Contacted insurance companies to verify patient eligibility and coverage
- Operated dental oce software and managed patient records with condentiality
- Received and processed payments for services rendered, including cash and credit transactions
- Scheduled appointments and maintained and updated appointment calendars
- Assisted with general administrative duties such as ling and scanning documents, entering data into computer systems, faxing forms, and ordering supplies
Don Smith Hair DesignsWilmington
SALON COORDINATOR
07.2011 - 12.2012
Job overview
- Assisted stylists in creating unique looks for clients based on their individual style preferences
- Developed efective relationships with customers through strong communication skills both in person and over the phone
- Scheduled and conrmed appointments with clients, ensuring high customer satisfaction
- Processed payments from customers including credit cards, cash or checks
- Performed opening and closing duties including setting up work stations, cleaning equipment, stocking supplies and preparing the salon for business hours
- Monitored stock levels of products used in the salon ensuring sucient supply at all times
Education
Cape Fear Community CollegeWilmington, NC
DIPLOMA from COSMETOLOGY
Miller Motte CollegeWilmington, NORTH CAROLINA
COMPLETED COURSEWORK TOWARDS from CERTIFICATION IN SURGICAL TECHNOLOGY
University Overview
Relevant Coursework: Pharmacology, Medical Terminology
Skills
- Attention to Detail
- Teamwork & Collaboration
- Conflict resolution
- Administrative skills
- Problem-solving skills
- Accountability
- Excellent communication
References
References available upon request
Timeline
DIRECT SUPPORT PROFESSIONAL
Carolinas Home Care Agency
10.2020 - 01.2021
DENTAL RECEPTIONIST
Dr. Joseph R. Bologna, D.M.D. PLLC
01.2015 - 12.2016
SALON COORDINATOR
Don Smith Hair Designs
07.2011 - 12.2012
ASSISTANT FRONT DESK MANAGER
Model Cleaners
06.2006 - 08.2024
Cape Fear Community College
DIPLOMA from COSMETOLOGY
06/2012
Miller Motte College
COMPLETED COURSEWORK TOWARDS from CERTIFICATION IN SURGICAL TECHNOLOGY
06/2010