Anthony Cervantes
South Houston,TX
Summary
Adept at enhancing customer experiences, I excelled as a Front Team Member at Chick Fil A, mastering bilingual communication and workflow optimization. My proactive approach in training peers and resolving concerns boosted team efficiency and guest satisfaction, showcasing my problem-solving skills and commitment to hospitality excellence.
Overview
4
4
years of professional experience
Work History
Front Team Member
Chick Fil A
04.2021 - Current
- Communicated with guests to clarify order details and ensure the high satisfaction during their dining experience.
- Delivering excellent customer service through active listening, patience, communication, and timely resolution of concerns.
- Worked scheduled shifts and remained available to work during holidays and coworker absences.
- Kept work areas clean, organized, and safe for both team members and guests.
- Operated register to process payments and collect cash payments.
Education
Associate of Arts - Teaching
San Jacinto College
Pasadena, TX12-2022
Skills
- Fluent in both english and spanish
- Hospitality and accommodation
- Workflow Optimization
- Training and mentoring for new team members
- Problem solving abilities
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Front Team Member
Chick Fil A
04.2021 - Current
Associate of Arts - Teaching
San Jacinto College