Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anthony Cervantes

Las Vegas ,NV

Summary

Professional hospitality specialist with robust experience in fast-paced environments. Skilled in supporting servers, ensuring smooth operation, and enhancing guest satisfaction. Strong focus on teamwork, adaptability, and achieving high standards. Reliable and flexible with tasks, excelling in communication, organization, and customer service.

Overview

3
3
years of professional experience

Work History

Server Assistant

Mastros Ocean Club
03.2024 - Current
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.

Server Assistant

Toca Madera
09.2024 - 11.2024
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
  • Proactively addressed potential customer complaints or issues before they escalated, fostering an atmosphere of satisfaction among guests.
  • Maintained cleanliness and order in dining area, setting high standard for guest experience.

Warehouse Worker

BCI World Wide
03.2023 - 07.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Reduced waste, implementing recycling procedures for packaging materials.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.

Cashier

McDonald’s
03.2022 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

High School Diploma -

Las Vegas High School
6500 E Sahara Ave Las Vegas, NV 89142 United Stat
05.2023

Skills

  • Teamwork and collaboration
  • Attention to detail
  • Positive and friendly attitude
  • Time Management
  • Conflict Resolution
  • Responsible and trustworthy
  • Multitasking in high pressure environments
  • Ambiguity
  • Hospitality service expertise
  • Clear communication
  • Computer skills

Languages

Spanish
Native or Bilingual

Timeline

Server Assistant

Toca Madera
09.2024 - 11.2024

Server Assistant

Mastros Ocean Club
03.2024 - Current

Warehouse Worker

BCI World Wide
03.2023 - 07.2023

Cashier

McDonald’s
03.2022 - 04.2022

High School Diploma -

Las Vegas High School

Similar Profiles

CREATE PROFILE