- Avid Reader
- Outdoor Recreation - Enjoy Pickleball
- Gym Workouts
- Music - Play Guitar
Anthony CIcarella
The Villages,FL
Summary
Transitioning from leadership role in fast-paced technology environment, seeking to apply developed skills in new field. Proven ability to manage complex projects and teams, ensuring seamless integration and efficient operations. Looking to bring organizational and customer service skills to a job with The Villages as a Recreational Assistant.
Overview
47
47
years of professional experience
Work History
IT Manager
Worldwide Tech Services and Northrop Grumman
06.1996 - 05.2024
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
- Oversaw IT department operations and training.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Managed life cycle replacement of hardware and software.
- Liaised with other departments to minimize network interruptions and possible downtimes.
NCOIC Computer Operations
US Air Force
06.1977 - 09.1995
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
East Haven High School
East Haven, CT05-1977
Skills
- Proficient in Intel PCs and Microsoft software
- Strong customer service expertise
Interests
Timeline
IT Manager
Worldwide Tech Services and Northrop Grumman
06.1996 - 05.2024
NCOIC Computer Operations
US Air Force
06.1977 - 09.1995
High School Diploma -
East Haven High School
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