Anthony Condercuri
Lutz
Summary
Experienced with customer support and business management, providing effective and empathetic solutions to enhance satisfaction. Utilizes strong communication and problem-solving skills to address and resolve inquiries promptly. Track record of building rapport with customers and ensuring positive service experience, and consistently creating more efficient pathways to benefit both the business and client alike.
Overview
8
8
years of professional experience
Work History
Customer Care Advocate
Carvana
Tampa, FL
08.2024 - Current
- Resolved customer inquiries efficiently through multi-channel communication, enhancing overall customer satisfaction.
- Trained new team members on company policies and best practices, fostering a collaborative work environment.
- Analyzed customer feedback trends to identify service improvement opportunities, driving process enhancements.
- Implemented effective problem-solving strategies for escalated issues, reducing resolution time significantly.
- Streamlined communication channels for quicker problem-solving and increased customer loyalty.
- Participated in ongoing training opportunities to expand skillset and stay current on best practices for delivering superior support.
- Exhibited high energy and professionalism when dealing with clients and staff.
Warehouse Manager
Bartlett Bearing Company, Inc.
Tampa, FL
01.2018 - 12.2023
- Trained and managed all new warehouse employees on all things including but not limited to warehouse procedures, utilization of computer programs like Excel, Word, and XT, professional etiquette, available resources, and everyday tasks
- Generated Daily Reports, Non-Conformance Reports, Inventory Discretionary Forms, Return to Vendor Paperwork, Inspection Required Vendor Paperwork, Cycle Counts, Evaluations, and Warehouse Supplies Paperwork
- Effectively saved the company around $12,000 annually by testing and implementing a more cost effective method for shipping
- Completed returns including all associated paperwork and inventory correction
- Conducted and executed full stock inventory
- Corrected IT issues with prior knowledge through troubleshooting, intervention, and utilizing available resources
- Maintained an organized and clean work environment
- Professionally communicated to corporate management when necessary to resolve client problems and/or procedural hard stops
- Friendly and proficient communication with clients during phone call and in-person interactions while going above and beyond to exceed client experience
- Coordinated client needs to make for an easy and pleasant experience with myself and the company
- Completed optional training to better hone my knowledge and skills regarding our products
- Maintained respectful and friendly relationships with coworkers, staff, and management while always offering my help and guidance when able
- Coordinated appointments with IT, Waste Management, and R&L Carriers Freight
- Scheduled motor freight shipments
- Efficiently, protectively, and cost effectively packed shipments to maintain integrity of product through a multitude of shipping companies such as UPS, FedEx, Freight, USPS, etc.
- Unpacked, assessed, and delegated the dissemination of new stock
- Utilized UPS Worldship, FedEx Ship Manager, and Carriers Freight sites to determine best method of shipment
- Familiarity with XT as well as AS100 (Greenscreen) for various tasks that include returns, cycle counts, receiving, confirming, back orders, reception notes, open POs, receiving corrections, and other such tasks
- Assessed for, planned, implemented, and evaluated new methods for creating a more efficient warehouse
- Pre-planned and evaluated for all ways to set up every shift for success
Education
Bachelor's degree - Business Management
University of South Florida-Main Campus
Tampa, FL05.2012
Associate's degree - Business Management
Daytona State College
Daytona Beach, FL07.2009
Skills
- Customer Service
- Warehouse/Business Management
- Inventory Control
- Logistics
- Microsoft Office
- Shipping & Receiving
- Computer Skills
- Materials Handling
- Identifying Needs & Creating Solutions
- Time management
- Retail sales
- Driving Delivery Vehicles
Timeline
Customer Care Advocate
Carvana
08.2024 - Current
Warehouse Manager
Bartlett Bearing Company, Inc.
01.2018 - 12.2023
Associate's degree - Business Management
Daytona State College
Bachelor's degree - Business Management
University of South Florida-Main Campus