Summary
Overview
Work History
Education
Skills
Certification
Core Competencies
Work Preference
Timeline
Generic
Anthony Cooper
Open To Work

Anthony Cooper

Business Analyst/Contract Specialist
Charlotte,NC

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Business Development Consultant

Edible Voyages
05.2024 - Current
  • Responsible for researching, acquiring, and securing new partners to participate in Edible Voyages Food & History Walking Tour in various cities with our partners to deliver food services to Edible Voyages’ clients
  • Experience with negotiating food services pricing and deliverables from Edible Voyages partners
  • Experience with evaluating target markets for viable participate tour host cities
  • Negotiate, create, and maintain business contract agreements between Edible Voyages and their partners
  • Experience utilizing legal training in contract law, mediation, and negotiation
  • Responsible for maintaining impeccable customer relationships with Edible Voyages partners, clients, and customers
  • Responsible for hiring and training a highly qualified staff of dedicated tour guides to represent Edible Voyages with the utmost of integrity and knowledge of partners food services
  • Maintain consultant contracts and NDA between Edible Voyages and tour guide contractors
  • Assist in digital and social media marketing campaigns to promote Edible Voyages
  • Assist in developing and updating Edible Voyages website and social media accounts
  • Experience using web, social media, and documentation tools: MS Office Suite, Canva, WordPress, WIX Web builder, SEO, HTML, Wrike, Google Ads, Instagram Ads, Facebook Ads, Google Analytics, Hootsuite

Lead Business Analyst

Bank of America (BOA), (Consultant) Experis
08.2022 - 12.2023
  • Lead BA on several new development and integration projects to support BOA’s internal Merchant Associates’ and external Merchant Customers’ access to Activate Banking Product Arrangement (ABPA) online tools and services that allow clients with merchant accounts to purchase Point of Sale (POS) systems, terminals, peripheral software, hardware, and Value-Added Services (such as recurring billing)
  • Translated business requirements to technical requirements through the various phases and project Agile methodology for software development from scope/design, requirements gathering, development, and Quality Assurance (QA) to Implementation
  • Engaged daily and weekly with internal stakeholders, which included executive staff status meetings, requirements gathering with middle management, and Salesforce and ABPA Associate users.
  • Experience using tools and platforms such as Excel, PowerPoint, Word, Teams, SharePoint, and OneDrive to maintain and create and maintain support materials and artifacts for corporate initiatives and projects
  • Experience in interpreting and creating business process mapping (Lucid Charts) diagrams for existing and new ABPA business processes
  • Experience in data analysis during the implementation and testing of existing and new ABPA business processes to ensure the integrity of the data and to validate the process flow of information
  • Experience gathering business requirements from Small Business (SB) and Business Banking (BB) internal clients and translating Experience Designer’s (XD) Invision low and high-fidelity wires into Jira User Stories. Coordinated with UX/UI designers to ensure stakeholder requirements were satisfied
  • Experience creating and refining/grooming User Stories based on requirements gathered by Customers, Product Owners, and Users
  • Experience providing development statuses for various meetings and checkpoints from PI Planning, Weekly Workgroups, Weekly Portfolio Health Checks, and Weekly User Story reviews with Product Owners.
  • Experience supporting Scrum Master and Feature Leads in conducting Scrum Standup meetings, Sprint allocation of User Stories, Jira points estimation and allocation of User Stories, and Application Lifecycle Management (ALM) defect triage
  • Experience with and supporting SharePoint as the project level as a document repository to upload and store training materials, test plans, test cases, project progress reports, client/customer Q&A
  • Supported MR2 banking compliance guidelines for JIRA Epics and User Stories for government regulations to prevent fraud.
  • Customer-facing requirement gathering, negotiating, and status reporting skills
  • Experience supporting QA Leads with writing and reviewing Test Plans and Test Cases through Dev testing to System Integration Testing (SIT) Cycle and End-to-End testing and User Acceptance Testing (UAT).
  • Experience validating and confirming test cases/test scenarios with QA Leads to satisfy client requirements
  • Experience approving test cases/test scenarios with QA Leads
  • Experience QA testing of banking Merchant Services small banking and business banking platforms used to purchase POS devices, software, and services
  • Experience QA testing of new banking products, such as Merchant Services Dashboard used to display merchant applications and statuses, and Merchant Device Transfer tool used to allow merchants to sell/buy/trade POS devices no longer needed
  • Advised agile teams, leads and management on development statuses and on-time delivery of merchant platform solutions
  • Supported quarterly Agile Program Increment (PI) Planning BA tasks of creating shell User Stories to support the planned Jira Epics for the quarter
  • Supported wiki documentation of UI and Backend (BE) development, and business requirements for assigned Epics
  • Supported and provided weekly status updates to management on development efforts for each sprint
  • Supported Americans with Disabilities Act (ADA) visually impaired compliance and validation of ABPA online solutions via JAWs reader
  • Maintained Gherkin GIVEN-WHEN-THEN notation for Jira Acceptance Criteria
  • Supported Json and Application Programming Interface (API) Request/Response development for various ABPA updates for new and existing processes

Sr. Business Systems Analyst

Empowered Benefits (Wholly owned subsidiary of Aflac Insurance)
09.2014 - 10.2021
  • Sr. BSA and Analyst Team Lead over several projects, initiatives, and new business development ventures
  • Created and developed a new business development strategy to sell Empowered’s product lines and enterprise software with the assistance of a business liaison
  • Supported Aflac Legal with contract negotiations, verbiage and procuring executed contracts with clients.
  • Promoted company products and offerings – brokerage services, technical training and training documentation, Virtual Reality (VR), Artificial Intelligence
  • Experience in the role of liaison or ambassador to bridge the gap of understanding between internal and external clients and Aflac’s development team and management
  • Experience supporting training materials, documentation, repositories of living knowledge documents and resources for standards and best practices.
  • Experience with working with directors, management, and human resources on new effective ways for customer and employee engagement practices and strategies
  • Ensured Aflac products and services were up to date with industry trends, standards, and regulations.
  • Created leadership development content aligned with adult learning best practices, focusing on relevance, autonomy, and practical skill-building.
  • Partnered with business units to assess learning needs and deliver targeted training that respected learners’ prior knowledge and professional experience.
  • Evaluated the effectiveness of learning programs using pre- and post-assessments and adjusted delivery methods based on adult learning principles
  • Supported development of over $14M in premium revenue from large group brokerage services for SaaS applications and tools.
  • Supported Scum Agile and Waterfall SDLC (Software Development Life Cycle) implementations
  • Business and Functional requirement gathering skills
  • Experience with SharePoint as a team site and document repository for BRDs, Training Manuals, Context Diagrams/Site Maps, SOW
  • Supported TPI (Third Party Integration) API development between Legacy Platform (BenAdmin) and Angular Platform (Everwell)
  • Research & Development of new products and services
  • Created Statements of Work (SOW), Business Requirements Documents (BRD), Test Plans, Process Flows and Presentations
  • Call Center setup and support skills
  • Demo and promote company product offers, Artificial Intelligence (AI)/Machine Learning (ML), Blockchain Survey Tool, and Financial Wellness platform to new business prospects.
  • Assist in data management of small group and large group client’s benefits enrollment records
  • Quality Assurance (QA) teams, Financial Services team, etc.
  • Experience managing and supporting Customer Relationship Management (CRM) system 8x8 for small and large group client’s employee calls and requests for all facets of online benefits enrollment management: Open Enrollment, Qualify Events, New Development, etc.)
  • Experience researching, responding, and writing RFPs
  • Experience researching and applying for business grants and grants application process
  • Experience with supporting gather requirements, testing and implementation of benefit enrollment systems to support Affordable Care Act (ACA) requirements such: New rules for aged out dependents, offering Medical Benefits for Part-Time employees, ACA Reporting (1095-C).
  • Advised Director, CFO, and upper management on viable business prospects in coordination with the business development team and business consultant
  • Experience with Sign On (SSO) implementation with third party vendors and clients to allow seamless user login experience to internal and external platforms
  • Data analyst, research, and customer support small, medium, and large group insurance clients on two different benefits administration platforms – Legacy Platform (BenAdmin) and Angular Platform (Everwell)
  • Ben Admin Platform supported 100+ large group clients with a customized features and tools to build client-specific group benefit enrollment products & processes for various insurance products (medical, dental, vision, life, short-term & long-term disability, etc. – as well voluntary benefits such as pet insurance or long-term care, etc.)
  • Experience coordinating and developing Human Focused web designed with UX/UI Team
  • Experience with HRIS systems
  • Experience with SAP Success Factors
  • Experience integrating various HRIS systems to extract employee data such as payroll, eligibility, incentives, benefits, etc. across secure data channels to be uploaded to Empowered Benefits online benefits enrollment system, as the system of record
  • HRIS systems such as: Workday, ADP, SAP SuccessFactors, Paycom, UltiPro, Business Solver, Benefit Focus, Oracle HR
  • Everwell Platform supported 100K+ small to medium clients with Aflac-specific group benefit enrollment products & processes for various insurance products (medical, dental, vision, life – as well as voluntary benefits such as accident insurance or cancer insurance, etc.
  • Data analysis of any file format (Flat, XML, Comma or Tab Delimited) development (834 - Eligibility, 837- Claims) of EDI transactions between insurance carriers and our benefits clients.
  • Data analysis of any file format (Flat, XML, Comma or Tab Delimited) development of enrollment records, employee records, payroll records, and premium deductions records between our benefits clients and insurance carriers.
  • Subject Matter Expert (SME) on Ben Admin and Everwell platforms
  • Customer-facing requirement gathering, negotiating, and status reporting skills
  • Experience of stakeholder engagement with all levels of internal and external clients and customers, from executive management staff to middle management, to employees and users
  • Experience using tools and platforms such as Excel, PowerPoint, Word, Teams, SharePoint, and OneDrive to maintain and create and maintain support materials and artifacts for corporate initiatives and projects
  • Experience in interpreting and creating business process mapping diagrams (Lucid Charts and Visio) for existing Benefits Enrollment SaaS Services and Platforms, as well as new product lines and services such as AR/VR Training Tools, and online enrollment platforms for Voluntary Insurance Products such as Accident, Hospital, and Critical Illness
  • Experience in data analysis at all stages of the lifecycle of an implementation or upgrade of Benefits Enrollment SaaS Services and Platforms
  • Quality Assurance (QA) testing skills to ensure deployment of code through Unit, System, QA, Pre-Prod and Prod environments
  • Created test cases, test plans and gather test data in QA environment
  • Manual execution of test cases to support enhancement to Benefits Enrollment Platform
  • Supported QA Lead to develop Automated test scripts
  • Ensured test cases support client functional requirements
  • Ensure dev ops teams are maintaining individual SLR (Service Level Agreements), while maximizing platform online up-times.
  • College Internship Committee – Lead Analyst in recruiting perspective college interns enrolled in or completing degrees in Computer Science, Business Analysis, Information Technology
  • Assist in selecting and interviewing 5 to 12 summer college interns
  • Train and mentor interns to master Business Analysis standards to complete a summer development project
  • Assist in selecting and interviewing new hires from college intern pool

Design Architect Consultant

Private IT Consultant
06.2012 - 11.2013
  • Ensure standards and best practices for software implementation and maintenance for client’s suite of software applications and business intelligence solutions (MySAM Central, NewMetrix, etc.)
  • Software License Key management and renewal via MySAM proprietary software.
  • Experience writing and responding to government procurements grants, compliance, and reporting.
  • Lead Architect/Analyst on research and project management trademarking IT products and services
  • Lead Architect/Analyst on research and content support for the client’s attorneys in pursuit of intellectual property patents for various newly development IT platforms
  • Lead Analyst and creator for all Quality Assurance (QA) processes and procedures
  • Lead Analyst on sales team on client demos of client’s suit of IT platforms
  • Experience with external stakeholder engagement with procurement executives, officers, management, and users
  • Experience creating new business process mapping diagrams (Visio) for proprietary procurement platforms to service government agencies
  • Experience in data analysis at all stages of the lifecycle of implementation and support for proprietary procurement platforms
  • Technical Lead to implement an EHR System with a large Healthcare Facility with excess of 50K patients
  • Technical Lead for team of Business Analysts, UI Designers, and Developers in various R&D efforts for Web & Mobile Applications [ex: NewMetrix, Contract Repository Information System (CRIS)]
  • Facilitated and secured intellectual property ownership for various corporate IP for trademarks, service marks, and copyrighted materials.
  • Knowledge and experience with intellectual property research for patents, trademarks, and service marks.
  • Experience with example of small business development to help clients with incorporation of LLC, S Corp, EIN, Duns Number, etc.
  • Experience responding to government RFPs
  • Experience supporting business relevant grants, applying for grants, and grants management of application process & eligibility as well as compliance & monitoring to ensure proper use
  • Advised CEO, CFO, and upper management on developing statuses and on-time delivery of procurement platforms solutions
  • Develop and maintain current and planned state architectural blueprints
  • Develop and maintain architectural road maps for the organization
  • Manage Social Media presence, reporting and campaigns for the company
  • Make technical and architectural recommendations to ensure best practices and standards are maintained for the client’s core competence of custom Business Intelligence solutions
  • Experience in multiple Software Development Life Cycle (SDLC) Methodology, such as Agile and Waterfall development techniques and strategies
  • Review and approve Business Requirements Document (BRD), software design documents, technical documents, project plans, test plans, test matrices, and test scripts
  • Experience in documenting and gathering customer requirements, technical requirements, user experience requirements, and business requirements
  • Experience in estimating Analyst, UI Designer, and Developer hours for various implementations and R&D efforts
  • Conducted and experience in Usability Studies and focus groups ensure the user experience and the business needs of the application are implemented in an integrated manner that is functional
  • Customer-facing requirement gathering, negotiating, and status reporting skills
  • Coordinated implementation of upgrades and enhanced the client’s suite of software applications and business intelligence solutions.
  • Experience with Testing Strategies and techniques to ensure that the client’s suite of applications is robust, efficient, and maintained with
  • Coordinated with the CEO to determine viable IT opportunities to pursue.
  • Recruitment Lead on client’s Beeline State Contract.
  • Experience with submitting and documenting state and federal bids and solicitations.
  • Deliver architectural initiatives that drive revenue and improve efficiency in line with development initiatives
  • Communicate architectural decisions, plans, goals, and strategies
  • Gain organizational commitment for enterprise level architecture and infrastructure initiatives
  • Develop architectural metrics and reports for the executive team, business, and IT management
  • Technical leader in all phases of the product development cycle including requirements analysis, conceptual design, project estimation, detailed design, software construction, and deployment.
  • Manage the strategic technical directions and plans for implementation within the development team.
  • Performs high-level and mid-level design and prototyping of innovative ideas/designs
  • Perform design reviews and code inspections
  • Technical resource person for the project teams
  • Analyze the user and software requirements and communicate as required with the customer team.

Lead Business System Analyst

BlueCross BlueShield of South Carolina (BCBSSC), (Consultant) Ettain Group
07.2003 - 06.2012
  • Lead analyst for various projects, implementations, and R&D efforts.
  • Experience developing Scope/Design and Design documentation for various projects and R&D efforts.
  • Experience in estimating Analyst, UI Designer, and Developer hours for various implementations and R&D efforts
  • Experience writing and reviewing technical specifications and documents for various projects and R&D efforts.
  • Translated business requirements to technical requirements through the various phases and project methodology for software development from requirements gathering, scope, design, unit, system, quality assurance, implementation, and post implementation.
  • Experience with various software development methodologies, such as Agile and Waterfall.
  • Review, conduct and analyzed comprehensive Test Plan, Test Scenarios, Test Matrices and Use Cases with software development team to ensure a quality project was implemented.
  • Coordinate retest and defect fixes with end users, customers, and development team.
  • Experience with defect testing tools, such Mercury Quality Center.
  • Develop, write, and approve Business Requirements Documents (BRD).
  • Develop, write, and approve Customer and Developer Design Documents.
  • Review and approve Developer Technical Specifications.
  • Developed/designed/ implemented solutions for specific applications for external and internal customers for MIM (My Insurance Manager) suite of web applications: My Insurance Manager, My Dental Information Manager, My Insurance Companion, My HealthNet Manager (Medicare Advantage application), My Business Manager, My Benefits Companion, and My Health Toolkit.
  • Maintained HIPAA, BCBSSC web standards and customer requirements for the following suite of Member, Provider, and Employer functions: Eligibility, Other Health Insurance (OHI), Other Dental Insurance (ODI), Claims Entry, Claims Status, Pre-Certifications, Coordination of Benefits (COB), etc.
  • Experience creating/writing QA test plans and test cases to support Member, Provider, and Employer platforms for: Eligibility, Other Health Insurance (OHI), Other Dental Insurance (ODI), Claims Entry, Claims Status, Pre-Certifications, etc.
  • Experience creating/writing QA test plans and test cases to support Member, Provider, and Employer platforms for: Customer Service Representative Desktop, Managed Care Desktop, Membership Desktop, and Dental Desktop
  • Experience with manually executing test cases
  • Developed/designed/implemented solutions for specific applications for external and internal customers for Desktop suite of applications: Customer Service Representative Desktop, Managed Care Desktop, Membership Desktop, and Dental Desktop.
  • Maintained BCBSSC Desktop standards and customer requirements for the following suite of CSR and Help Desk Desktop functions: Eligibility, Enrollment, Claims Entry, Claim Status, Pre-Certifications, etc.
  • Develop and review developer pseudo-code for SQL Statements required for Business Intelligence solutions for various applications and datasets.
  • Advised management, project leads, and development teams on best approaches for delivering customer requirements for provider claims platforms
  • Designed and implemented a Doctor and Hospital Finder application for Medicare, BlueCross BlueShield, and BlueChoice HealthPlan.
  • Customer-facing requirement gathering, negotiating, and status reporting skills
  • Experience with internal and external stakeholder engagement with executive management, middle management, and associate users of Member and Provider Insurance Claims SaaS Platforms
  • Experience in interpreting existing and creating new business process mapping diagrams (Visio) for Member and Provider Insurance Claims SaaS Platforms
  • Experience using tools and platforms such as Excel, PowerPoint, Word, Teams, SharePoint, and OneDrive to maintain and create and maintain support materials and artifacts for corporate initiatives and projects
  • Experience in data analysis at all stages of the lifecycle of implementation and support for Member and Provider Insurance Claims SaaS Platforms
  • Maintained Hospital Quality Score standards for National Committee for Quality Assurance (NCQA) and Transparency - (Board Certifications, Quality Programs, Hospital Affiliations, etc.)
  • Designed and implemented an online Provider Security registration process for My Insurance Manager.

Education

B.S. - Business Management & Leadership, minor Information Technology

Pfeiffer University
Charlotte, NC
05-2022

Master of Legal Studies - concentration in Alternative Dispute Resolution

Pepperdine University Caruso School of Law
Malibu, CA
12-2023

Master of Dispute Resolution - undefined

Pepperdine University Straus Institute of Dispute Resolution
Malibu, CA
12-2024

A.A. - Liberal Arts, minor Desktop Publishing

Central Piedmont Community College
Charlotte, NC

Skills

  • Over 20 years of IT user support, and analysis experience Business Management and Marketing Analysis development experience Mobile Application Design and Software Development Experience with Jira, Invision, Confluence, Concur, Linux, Heide SQL, Slack, MS Teams, Adobe Acrobat, ShareFile, Lucid charts, Docusign, SharePoint, 8x8 Call Center, SurveyMonkey Experience with AI Tools and platforms such as Copilot AI Companion & ChatGPT Web Design analysis experience and working and non-working Web prototypes Experience with AI tools: Copilot AI Companion, ChatGPT AI Software development methodology experience with Agile Scrum & Waterfall strategies Project Management experience Classroom style training experience Experience with Jira, Confluence, 8x8 Call Center, MS Teamwork, Slack, Hootsuite, XML, HTML, MS Exchange 365, MS SharePoint, Knowledge of SQL 2000, 70, & 65 databases, Mercury Quality Centre, SharePoint, MS Office PowerPoint, MS Word, MS Excel, MS Visio, MS Access, MS Project Manager, MS Access, Gentran Server NT 301 & 211, Gentran: Server Unix 51 w/ SAP Interface, FTP, ISDN, batch files, Lotus Notes Client/Server, Desktop publishing apps: PageMaker, QuarkXPress, WordPress, Freehand 40, UNIX Vi Editor EDI HIPAA Certification testing

Certification

  • Phi Theta Kappa: Honors Fraternity
  • Wharton Business School (Data Business Analyst Certification) - 2019
  • SC Biz “Roaring Twenties” Top Twenty Performing South Carolina Firms award – 2013
  • Columbia Chamber of Commerce ITC Pillar Awards Finalist: “One To Watch” – 2012

Core Competencies

  • 20+ years of proven IT experience and Software Develop Life Cycle (SDLC) methodology (Agile and Waterfall)
  • Extensive experience in research, analysis, product development, and issues resolutions skills
  • Experience in intellectual property research and protections for SM (Service mark), TM (Trademark) and patent acquisition, copyrights, and trade secrets.
  • Experience with contract documentation and contract negotiations.
  • Experience small business development incorporations of LLC, S-Corporation, etc.
  • Experience in business development skills, grant writing, business proposals, and research and project management for trademarking productions, services, and intellectual property
  • Skilled critical thinker and problem-solver to ensure issues are resolved or alternative solutions are uncovered
  • Experience in UX Web User Experience techniques, best practices and documentation for Usability Studies and Focus Groups
  • Experience as a Quality Assurance tester creating test plans, test cases in ALM. Experience creating test scenarios in Gherkin format in JIRA.
  • Experience with internet ADA (Americans with Disabilities Act) compliances and regulations.
  • Technical Team Lead for recent EHR (Electronic Health Record) implementation at major Physician Practice
  • Experience in HIPAA compliance and assurance validation
  • Experience in providing program oversight support for projects related to the HITECH provisions, including the development of HIE (Electronic Health information Exchange) strategic and operational support documentation and knowledge transference.
  • Ability to interpret complex state and federal regulations, policies, and procedures—and transferring this knowledge across multiple departments within an organization.
  • Willingness and ability to effectively engage with people and organizations on a continuous basis—effective collaborator
  • Training in Cross-Cultural Conflict and Conflict Management strategies, and methodologies to ensure diversity, teamwork, and collaboration are the core principles of a healthy and agile organization
  • Lead Business Analyst initiative and training of college-aged interns to ensure they develop and learn the fundamental skills of a business systems analyst by leading with empathy and understanding
  • Training in negotiation and mediation techniques and strategies to ensure parties are heard by helping them solve challenges with solutions that benefit all parties in conflict.
  • Experience with adult learning strategies to ensure self-directed learning, goal-oriented learning experiential learning
  • Organized and facilitated training workshops and seminars for various programs, platforms and online tools and services
  • Experienced writer and documentation specialist for technical and business requirements and the ability to communicate with issues and requirements at all levels of an organization from executives and directors to management personnel and front-line workers.

Work Preference

Job Search Status

Open to work

Work Type

Contract WorkFull Time

Location Preference

RemoteHybrid

Salary Range

$35/hr - $55/hr

Timeline

Business Development Consultant

Edible Voyages
05.2024 - Current

Lead Business Analyst

Bank of America (BOA), (Consultant) Experis
08.2022 - 12.2023

Sr. Business Systems Analyst

Empowered Benefits (Wholly owned subsidiary of Aflac Insurance)
09.2014 - 10.2021

Design Architect Consultant

Private IT Consultant
06.2012 - 11.2013

Lead Business System Analyst

BlueCross BlueShield of South Carolina (BCBSSC), (Consultant) Ettain Group
07.2003 - 06.2012

Master of Legal Studies - concentration in Alternative Dispute Resolution

Pepperdine University Caruso School of Law

Master of Dispute Resolution - undefined

Pepperdine University Straus Institute of Dispute Resolution

A.A. - Liberal Arts, minor Desktop Publishing

Central Piedmont Community College

B.S. - Business Management & Leadership, minor Information Technology

Pfeiffer University
Anthony CooperBusiness Analyst/Contract Specialist