Summary
Overview
Work History
Education
Skills
Projects
Certification
Timeline
Generic

Anthony Corona

San Antonio

Summary

Dynamic insurance professional with a proven track record at USAA, excelling in product lifecycle management and customer experience. Recognized for outstanding performance, I leverage analytics and problem-solving skills to enhance service workflows and drive policy sales. Passionate about optimizing processes and delivering exceptional results in fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Insurance Professional

USAA
San Antonio
01.2023 - Current
  • Licensed in all 50 states; provide product recommendations and secure new insurance policies through digital channels.
  • Collaborate across internal systems to address customer inquiries and improve service workflows.
  • Utilize digital tools and platforms to identify common issues, optimize responses, and enhance user experience.
  • Support team by demonstrating daily desktop set up and improved workflows.
  • Recognized as 2024 Q1 Elite Eagle and Q2 Eagle Heart Winner for performance excellence.

Warehouse Order Selector

HEB
San Antonio
02.2022 - 01.2023
  • Managed inventory systems and fulfilled high-volume orders for grocery locations.
  • Operated machinery following industry-standard safety protocols.
  • Streamlined product handling and storage operations to support logistical efficiency.

Grocery Department Lead / Overnight Manager

HEB
Austin
09.2012 - 02.2022
  • Led department teams, conducted hiring, and maintained overnight operations.
  • Created staffing schedules and managed inventory discrepancies using WMS software.
  • Negotiated with vendors on procurement strategies, maximizing gross margin and retail performance.

Education

B.B.A. - Cybersecurity

University of Texas at San Antonio
San Antonio, TX
12.2024

Associate of Business Administration -

Austin Community College
Austin, TX
01.2020

Skills

  • Product lifecycle management
  • Team collaboration
  • Risk assessment
  • Problem solving
  • Policy analysis
  • Analytics and reporting
  • Cybersecurity tools
  • Customer experience platforms
  • CRM software
  • Network security
  • Data analysis
  • Customer support

Projects

Conducted forensic analysis simulations using tools such as HxD and Autopsy to assess and respond to cyber threats. Analyzed customer behavior through simulated system breakdowns and data recovery techniques. Produced detailed incident reports, aligning with real-world cybersecurity practices.

Certification

  • Business Analysts and Operations (12/2025)

Timeline

Insurance Professional

USAA
01.2023 - Current

Warehouse Order Selector

HEB
02.2022 - 01.2023

Grocery Department Lead / Overnight Manager

HEB
09.2012 - 02.2022

B.B.A. - Cybersecurity

University of Texas at San Antonio

Associate of Business Administration -

Austin Community College

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