Anthony Cortez
Bellflower,CA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Site Program Manager
Think Together
08.2023 - Current
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
Help Desk Technician
James Computer Services
06.2022 - 07.2024
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Provided basic end-user troubleshooting and desktop support.
- Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
ELA Instructional Aide
Libertas College Prep Charter Schools
11.2021 - 08.2023
- Implemented behavior management strategies as directed by lead teacher, maintaining a focused learning environment for all students.
- Participated in professional development opportunities to stay current on best practices in education and improve instructional techniques.
- Assisted in monitoring student progress, providing feedback to teachers for assessment and improvement strategies.
- Aided teachers in designing and implementing lesson plans to enhance student learning outcomes.
Behavior Intervention Implementation Aide
Alliance College-Ready Public Schools
08.2020 - 11.2021
- Carry out trackers, behavior logs, and other forms of documentation to manage documentation process and tracking of services offered to students
- Provided effective support to teachers and other staff in developing learning materials, administrating exams, assessing accommodations / activities, and monitoring student achievements
- Leveraged communication skills to facilitate students in improving reading level and understanding concept of money
- Maintained accurate records and monitor students' behavior, academic progress, and parent communications.
Education
Bachelor of Science - Sociology
California State University Dominguez Hills
Carson, CA 08.2012 - 05.2017
Skills
Team Development
Personnel Management
Proposal Development
Hardware Installation
Virtualization Technologies
Security Protocols
Operating Systems Expertise
Equipment Programming
Excellent Communication
Written Communication
Regulatory Compliance
Languages
Spanish
Full Professional
Certification
Certified IT Support Technician
Timeline
Certified IT Support Technician
03-2024
Site Program Manager
Think Together
08.2023 - Current
Help Desk Technician
James Computer Services
06.2022 - 07.2024
ELA Instructional Aide
Libertas College Prep Charter Schools
11.2021 - 08.2023
Behavior Intervention Implementation Aide
Alliance College-Ready Public Schools
08.2020 - 11.2021
Bachelor of Science - Sociology
California State University Dominguez Hills
08.2012 - 05.2017