Anthony Cox
Canton
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Lead Senior Customer Service Specialist
Discover
Canton
09.2022 - 04.2025
- Led a team of customer service specialists to enhance service delivery.
- Implemented process improvements to streamline customer inquiries resolution.
- Managed escalated customer complaints with empathy and professionalism.
- Documented customer interactions in the CRM system for future reference.
- Assisted in training new representatives on company policies and tools.
- Provided timely support for customer inquiries via chat.
- Educated customers on product features and usage through clear communication.
Collections Representative
Synchrony Bank
Canton
10.2016 - 02.2019
- Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments.
- Acts as the liaison between creditors and customers and manages overdue accounts.
- Resolved customer inquiries regarding payment plans and account status.
- Educated customers on credit policies and payment options available to them.
Sales Representative
Window Nation
Canton
10.2014 - 09.2016
- Door to door sales
- Developed relationships with customers to understand their window needs.
- Presented product features and benefits to potential clients effectively.
- Developed key customer relationships to increase sales.
Sales Representative
Vonage
Canton
02.2014 - 09.2014
- Presented product features and benefits to potential clients effectively.
- Managed customer inquiries and resolved concerns promptly.
Sales Associate
JCPenney
Canton
10.2013 - 01.2014
- Maintained store organization and ensured merchandise was properly displayed.
- Processed transactions accurately using point-of-sale systems.
- Monitored sales floor for cleanliness and compliance with company standards.
Cell Phone Technician
VXI Global Solutions
Canton
04.2011 - 09.2013
- Diagnosed cell phone issues using specialized diagnostic tools and software.
- Conducted software updates and installations to enhance device performance.
- Assisted customers in troubleshooting device problems and providing technical support.
Garbage Man
Canton City Sanitation
01.2010 - 08.2010
- Collected waste from residential and commercial areas using designated routes.
- Coordinated with team members to efficiently manage daily waste collection schedules.
Education
Some College (No Degree) - Mechanical Engineering
Northland Tech
Thief River Falls, MNSkills
- Customer service
- Process improvement
- Employee training
- Technical support
- Payment processing
- Sales techniques
- Conflict resolution
- Team leadership
- Effective communication
- Relationship building
- Product education
- Dispute mediation
- CRM software proficiency
- Remote team management
- Credit card processing
- CRM documentation
- Debt negotiation
- Customer education
- Product knowledge
- Adobe Creative Suite
- Advanced computer skills
Timeline
Lead Senior Customer Service Specialist
Discover
09.2022 - 04.2025
Collections Representative
Synchrony Bank
10.2016 - 02.2019
Sales Representative
Window Nation
10.2014 - 09.2016
Sales Representative
Vonage
02.2014 - 09.2014
Sales Associate
JCPenney
10.2013 - 01.2014
Cell Phone Technician
VXI Global Solutions
04.2011 - 09.2013
Garbage Man
Canton City Sanitation
01.2010 - 08.2010
Some College (No Degree) - Mechanical Engineering
Northland Tech
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