Anthony Crombie
Glendale,AZ
Summary
Contributed to successful musical theatre productions by effectively managing lighting, sound, and video operations. Developed engaging backgrounds and props in partnership with directors and technical teams, resulting in visually captivating performances.
Designed and executed programs focused on fostering a positive customer experience and optimizing sales processes.
Streamlined consult tracking processes, enhancing communication among healthcare teams. Developed training programs for new hires, improving proficiency in patient transfers and specialist coordination. Fostered an organized workspace, contributing to operational efficiency in a dynamic setting.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator (HUC)
Tenet Healthcare
02.2023 - Current
- Transcribe doctors orders
- Maintain medical charts and graph vital signs
- Organize communication between patients and medical staff
- Order supplies when needed
- Print out and document patient forms.
Store Manager
Circle K
01.2022 - Current
- Manage cash over/short daily
- Hire and train new employees
- Weekly audits of various products in the store. I.e cigarettes, loose tobacco, candy, food products.
- Create and execute ordering 3 days a week to keep the store stocked.
- Maintain state approved standards for safety and maintenance.
- Create and publish a schedule 3 weeks out.
- Inspect all devices in store daily to make sure they are working properly. In the event anything is not, put in a service ticket for maintenance to come out and fix.
- Handle customer issues and incidents.
- Review video daily to ensure employees are following procedures and look for theft.
- Maintain a clean and working store.
- Maintain a positive work environment for all employees.
- Up sell products.
- Keep store audit ready for every 3 month audit.
Sales Consultant/Assistant Manager/Manager
Victra Verizon
11.2020 - Current
- Maintain a minimum of $6,000 in contribution with the goal of being in the top 225 of the company to be in the 20% payout tier.
- Pursue our pay period haymaker to add a 2% bump which includes percent to total boxes, screen protector percentage, PT percentage or gross adds.
- Big focus on SMB upgrades and new acts.
- Led the southwest region in SMB mix at 50% as a manager and rep.
- Top 4 store nation wide in total SMB boxes as manager.
- Position business solutions such as Bluejeans to every business customer.
- Position Verizon Home to all consumer customers.
- Led my district in total VZ Home.
- Maintained a minimum of 90% VZP.
- Met store monthly contribution and metric goals.
- Keep up on store operations such as inventory counts, accessory counts, RMA’s, fix no-pays, keeping up on planograms.
- Handle and resolve escalations.
Patient Access Representative
Conifer Health Solutions
08.2022 - 02.2023
- Assist patients checking in
- Assist patients with insurance questions
- Run through patient accounts to update personal and insurance information
- Collect deductibles and co-pays
Sales Associate
The Cellular Connection
09.2019 - 11.2020
- Discuss/discover customers wants and needs.
- Use of sales sheets to show the customer before and after of changes.
- Process bill pay.
- Position pull through items with each sale.
- Re-rate customers when able to maximize value.
- Manage a cash drawer and balance it every night after the shift.
- Scan in stock inventory every morning.
- Complete a full accessory count every Saturday.
- Handle customer issues in an effective and efficient manner.
- Process multiple upgrades/new lines in one sale.
- Maintain at least $10,000 gross profit every month individually.
Wireless Sales Expert
Wireless Advocates
10.2018 - 09.2019
- Manage proprietary information
- Discuss phone specs and needs with customers to determine the right fit
- Handle personal information professionally and accurately
- Knowledge of multiple carrier plans and rates I.e Verizon, Sprint, T-Mobile and AT&T
- Write our accurate plan details and prices with customers to ensure the proper discounts and savings
Server/Bartender/Manager
Sidewinders tavern and grill
08.2015 - 03.2017
- Maintain a 5 table section sitting 4 at each table every Friday and Saturday
- Greet each table, inform them of the daily or nightly special
- Input and make tables drink orders
- Input food orders and run when up
- Handle all cash and make change when needed
- Record tips and balance bank at the end of the night
- Handle all customer concerns and problems throughout any shift
- In charge of scheduling and making sure shifts were covered when a call out happened
Outbound Sales Representative
Yodle, Inc
12.2014 - 08.2015
- Cold calling small business owners throughout the United States
- Assigned 2 business types to call i.e. Real Estate Agents and Accountants
- Maneuver around “gatekeepers” using a series of scripted rebuttals
- Quick pitch to small business owners our online marketing package and set a firm online meeting no more than 3 days out
- Walk business owner through an 30-40 minute scripted power point presentation over the phone
- Make on average 125-180 calls a day, at least 4 set appointments made per day, 2 power point presentations made per day
Server/Bartender/Trainer
Mimi’s Cafe
02.2009 - 09.2013
- Maintain high sales quotas by routinely up-selling products and sustaining above average percentages on promotional item sales.
- Provide excellent customer service to all clientele while fulfilling server and bartending duties in a fast-paced environment.
- Record and input guest requests correctly, deliver orders and enthusiastically assist guests to ensure customer satisfaction.
- Oversee entire bar area and staff, train incoming bartenders to comply with company standards and reliably perform duties efficiently and with superior customer service.
- Maintain liquor inventory, recording stock availability and requesting new products as necessary
Education
Some college - undefined
None - Accounting
Rio Salado College
02.2026
Certificate - Tax prep/Tax law
National Tax Training School
06.2019
Skills
- Led training initiatives to enhance employee performance and engagement Developed comprehensive training materials to support ongoing professional development Coordinated with department heads to align training programs with organizational goals
- Oversaw daily operations to enhance customer satisfaction and drive sales growth Coordinated staff training to improve service quality and product knowledge Developed strategies to optimize inventory management and reduce shrinkage
- Led the design and development of impactful presentations to enhance stakeholder engagement Oversaw the integration of multimedia elements to improve audience understanding Collaborated with cross-functional teams to align presentation content with strategic objectives
- Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty
- Led initiatives to identify upselling opportunities that enhanced customer satisfaction and loyalty Developed strategies to integrate upselling techniques into daily operations, resulting in improved sales performance Championed training sessions for staff to elevate upselling skills and drive revenue growth
- Oversaw financial operations utilizing QuickBooks to enhance reporting accuracy Coordinated with cross-functional teams to streamline accounting processes Drove improvements in financial data management and compliance
- Led the development and implementation of document management systems using Microsoft Office, enhancing team productivity Oversaw the creation of comprehensive reports and presentations, ensuring alignment with organizational goals Managed the integration of Microsoft Office tools to streamline workflow processes across departments
- Directed sales management efforts to enhance customer acquisition and retention
- Implemented effective time management strategies to streamline workflow and meet deadlines
- Managed staff performance and development to enhance overall team effectiveness
- Led initiatives to enhance customer engagement and drive sales growth Oversaw training programs for new sales associates to improve service quality Developed strategies to optimize product placement and increase visibility
- Oversaw the implementation of Excel tools to enhance data management processes Guided team members in leveraging Excel for effective project tracking and reporting Championed best practices for data analysis to drive informed decision-making
- Oversaw inventory management processes to support operational efficiency
- Utilized comprehensive computer skills to support project execution and team collaboration
- Directed retail management strategies to enhance store efficiency and drive sales growth
- Managed data entry operations, optimizing workflow for increased efficiency Led team in implementing data management strategies to enhance accuracy and reliability Oversaw data verification processes, ensuring alignment with organizational standards
Certification
- Life and Health Insurance
- Food Handler Certification
Timeline
Health Unit Coordinator (HUC)
Tenet Healthcare
02.2023 - Current
Patient Access Representative
Conifer Health Solutions
08.2022 - 02.2023
Store Manager
Circle K
01.2022 - Current
Sales Consultant/Assistant Manager/Manager
Victra Verizon
11.2020 - Current
Sales Associate
The Cellular Connection
09.2019 - 11.2020
Wireless Sales Expert
Wireless Advocates
10.2018 - 09.2019
Server/Bartender/Manager
Sidewinders tavern and grill
08.2015 - 03.2017
Outbound Sales Representative
Yodle, Inc
12.2014 - 08.2015
Server/Bartender/Trainer
Mimi’s Cafe
02.2009 - 09.2013
Some college - undefined
None - Accounting
Rio Salado College
Certificate - Tax prep/Tax law
National Tax Training School