ANTHONY DANIELS
New York City
Summary
Customer Success Leader with 10+ years of experience driving customer engagement, retention, and revenue growth across Fortune 500 and high-growth organizations. Skilled at building trusted client relationships, leading cross-functional teams, and aligning business objectives with customer outcomes. Experienced in Agile/Scrum, CRM optimization, and customer lifecycle management. Adept at transforming customer insights into strategies that improve adoption, satisfaction, and long-term loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Manager
APPLE STORE
New York
09.2022 - Current
- Leading teams of leaders and team members to learn, grow and achieve performance and developmental goals. Manage cross-functional teams using Agile principles to drive continuous improvement, foster collaboration, and deliver exceptional customer experiences in a high-volume retail environment.
- Assist with recruiting, training, developing and retaining a diverse, high-performing team.
- Address customer and team member concerns and escalations, and partner with leadership and key business or people partners.
- Drive business priorities and achieve store performance goals by establishing, planning and executing the operational strategy of assigned functional areas and the entire store. prioritize business initiatives, and partner cross-functionally to align store performance goals with broader strategic objectives.
- Maintain and uphold company policies and procedures, protect all company assets, including confidential business, customer, team member and financial information.
- Contribute to an inclusive environment by inviting other's perspectives and having curiosity to learn.
Manager of Client Experience
CLUB MONACO
New York
01.2020 - 01.2022
- Played a key role in the successful launch of the Fifth Avenue Club Monaco Flagship Store, supporting preopening planning, staff onboarding, and operational readiness.
- Led adaptation to rapidly changing COVID-19 protocols while sustaining client engagement through virtual and in-store channels.
- Directed client success operations for the Fifth Avenue Flagship launch, including onboarding, training, and operational readiness.
- Partnered with product, development, and project teams to implement data-driven strategies that improved conversion rates and client satisfaction while also resolving escalations and strengthening long-term loyalty.
Selling Director
SAKS FIFTH AVENUE
New York
02.2018 - 02.2020
- Managed a $4.3M business portfolio across 30 brands, ensuring consistent achievement of revenue and client success goals.
- Built and maintained strong vendor and client relationships, improving product knowledge and customer outcomes.
- Designed sales and client engagement strategies that consistently exceeded performance.
Sales Manager
MACY'S - HERALD SQUARE
New York
05.2015 - 01.2018
- Oversaw customer success KPIs, ensuring operational and sales targets were met or exceeded.
- Increased product line sales by 25% through customer-focused training and targeted engagement strategies.
- Developed data-driven solutions to improve team performance and client satisfaction.
Education
Certified Scrum Master (CSM) -
Scrum Alliance
Bachelor of Science - Marketing Management
Saint Peter's University
Jersey CityAgile Project Management Certification - Scrum framework
Skills
- Remote Team Leadership
- Virtual Collaboration
- Agile/Scrum Project Management
- Customer Success
- Customer Experience
- Strategy
- Sales Operations
- Revenue Growth
- Cross-Functional Team Development
- Vendor Management
- Stakeholder Management
- CRM
- Data-Driven Decision Making
- Process Improvement
- Operational Efficiency
- Strategic Planning
- Execution
- Agile project management
- Vendor relationship management
- Client engagement strategies
- Sales strategy development
- Logistics operations management
- Organizational improvement
Certification
- Certified Scrum Master (CSM), Scrum Alliance, 08/25
- Agile Project Management Certification, Scrum framework
Additional Information - Links
Anthony Daniels
Timeline
Senior Manager
APPLE STORE
09.2022 - Current
Manager of Client Experience
CLUB MONACO
01.2020 - 01.2022
Selling Director
SAKS FIFTH AVENUE
02.2018 - 02.2020
Sales Manager
MACY'S - HERALD SQUARE
05.2015 - 01.2018
Certified Scrum Master (CSM) -
Scrum Alliance
Bachelor of Science - Marketing Management
Saint Peter's University