Anthony Dattolo
Cocoa,FL
Summary
Dynamic Service Technician with a proven track record at MAC 5 SERVICES , SERVICE EXPERTS , A/C ALLSTARS etc, excelling in installation and repair while delivering exceptional customer service. Leveraging strong attention to detail and persuasive skills, I consistently enhance equipment performance and client satisfaction, contributing to increased first-time fix rates and successful up-selling strategies.. along with sales training with nextstar and various company management.
Overview
11
11
years of professional experience
Work History
Service Technician / Sales
MAC 5 SERVICES
03.2025 - 05.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Service Technician / Sales
SERVICE EXPERTS
03.2020 - 12.2023
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
- Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
SERVICE TECH / INSTALLER
ALL BREVARD AIR AND HEAT
03.2014 - 03.2018
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Education
HOME INSPECTIONS
INTERNACHI
Cocoa, FL08-2019
SOUTH FLORIDA ACADEMY OF AIR CONDITIONING
Fort Lauderdale, FL07-2014
Skills
- Installation and repair
- Strong attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Up-selling strategies
- Suggestive selling
- Goal-oriented mindset
- Persuasive skills
Certification
EPA UNIVERSAL LICENSE
Timeline
Service Technician / Sales
MAC 5 SERVICES
03.2025 - 05.2025
Service Technician / Sales
SERVICE EXPERTS
03.2020 - 12.2023
SERVICE TECH / INSTALLER
ALL BREVARD AIR AND HEAT
03.2014 - 03.2018
HOME INSPECTIONS
INTERNACHI
SOUTH FLORIDA ACADEMY OF AIR CONDITIONING
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