DOMINIQUE CROOK
Katy
Summary
Technology Warehouse Assistant with expertise in inventory management and technical support. Strong understanding of OSHA standards and safety guidelines, ensuring compliance while maintaining efficient operations. Proven ability to troubleshoot hardware and software issues, enhancing user experience for staff and students.
Overview
6
6
years of professional experience
Work History
Computer Technician
Katyisd
Katy
06.2023 - 04.2026
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Diagnosed hardware and software issues for staff and student devices, enhancing operational efficiency.
- Installed and configured computer systems across multiple school campuses.
- Upgraded computers with new hardware components like processors, RAMs.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
- Maintained inventory of computer equipment and peripherals for efficient management.
- Performed basic network troubleshooting and maintenance activities.
- Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
- Coordinated repairs with external vendors, ensuring timely service delivery and minimizing downtime.
- Connected computers to network drivers and integrated printers and peripheral devices.
- Resolved customer complaints regarding the performance of their computers or other devices.
- Collaborated with teachers to integrate technology into classroom activities.
- Explained technology-related details in simple terms, facilitating better understanding across diverse user groups.
Technology Engineer Warehouse Assistant
Katy Independent School District
Katy
06.2021 - 05.2023
- Assisted field engineers in repairing and configuring computers, improving functionality in learning environments for teachers and students.
- Organized and maintained stock of computer and peripheral parts, facilitating efficient access for engineering teams.
- Recorded and updated inventory stock using asset management software to ensure accurate tracking.
- Managed inventory by following set processes, while maintaining organized and clean work area
- Deliver, unpack, set-up, and test newly purchased equipment.
- Operation of the KAMS/TIPWeb-IT software for the transferring/receiving of Inventory from vendors
- Consistently lifted materials weighing as much as 100 pounds
Technology Warehouse Assistant
Katy Independent School District
Katy
05.2020 - 07.2020
- Labeled and accurately moved technology assets to meet shipment timetables and minimize errors.
- Operated pallet jacks and material moving equipment to accurately receive and transport items across warehouse locations.
- Prepared pallets for efficient loading and unloading to streamline operations.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Guided customers on equipment conditions to ensure informed decision-making.
Education
High School Diploma -
Cypress Lakes High School
Skills
- Network Troubleshooting
- Technical support
- Hardware installation
- Computer repair
- Malware Removal
- Malware Prevention
- Software installation
- Microsoft Endpoint Configuration
- IT Asset Management
- Help Desk Management
- IT Project Support
- Technical Diagnostics
- Inventory management
- Inventory Control
- Microsoft Excel
- Google Docs
- Desktop and laptop installations
- Installation repair
- Problem solving
- Attention to detail
- Time management
- Adaptability to technology
- Effective communication
- Verbal communication
- Desktop and laptop installations
Timeline
Computer Technician
Katyisd
06.2023 - 04.2026
Technology Engineer Warehouse Assistant
Katy Independent School District
06.2021 - 05.2023
Technology Warehouse Assistant
Katy Independent School District
05.2020 - 07.2020
High School Diploma -
Cypress Lakes High School