Dynamic Account Manager with expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong leader excelling in growing professional networks, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management. Seeking to leverage interpersonal skills, strategic decision-making, and sales skills to effectively manage and optimize sales performance, driving success for an organization.
Hi, I’m
Anthony Davis
Stockton,CA
Summary
Overview
17
years of professional experience
Work History
Equine Assisted Therapy Clinic
Strategic Coordinator
03.2024 - Current
Job overview
- Assisting in corporate structure and business formation
- Consulted on billing operations, company policy, human resources, and technology
- Provided strategic development and business optimization guidance.
eBay
Remote Associate Account Manager
03.2022 - 03.2024
Job overview
- Managed a book of business for 300 + accounts quarterly providing business development, customer success management, and advertising product implementation.
- Primary contributor to pilot for advertisement acquisition team, resulting in over 200 million ads growth in 2022.
- Spearheaded advertisement revenue growth, achieving the second-highest conversion rate for 2022 securing over $1.5M+ in direct advertising revenue.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Anticipated clients' needs by staying in touch regularly.
- Met with an average of 30 clients per week consistently, resulting in 70% client conversion rate.
eBay
Hybrid Social Media Ambassador
10.2020 - 03.2022
Job overview
- Managed public relations and executive escalations, streamlining account administration.
- Strengthened e-commerce business-to-business operations support, fostering growth and efficiency through strategic solutions.
- Collaborated via social media with public, enhancing understanding of eBay's policies and creating public trust.
eBay
Concierge Account Support Specialist
07.2016 - 10.2020
Job overview
- Provided exemplary customer service for high-profile accounts.
- Investigated and enforced security protocols across customer accounts.
- Strengthened e-commerce business-to-business operations support, fostering growth and efficiency through strategic solutions.
- Awarded the prestigious 2017 eBay Spot Award as an acknowledgment of remarkable contributions and exemplary performance.
eBay
EBay Valet - VET Agent
10.2015 - 07.2016
Job overview
- Built positive customer rapport for courteous, friendly, and professional service.
- Managed and collaborated relationships between corporate service partners.
- Contributed to pilot product development, best practices, and business organization.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped 30 + customers daily with a positive attitude and focus on customer satisfaction.
GameStop
Store Manager
06.2007 - 10.2015
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Excelled as a Top-Performing Store Manager in 2014 and 2015, was recognized as a Top 1% performer.
- Elevated multiple underperforming stores from 2013-2014.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
University of Utah, David Eccles School of BusinessSalt Lake City, UT
Bachelor of Science from Business Administration
05.2024
University Overview
Skills
- Sales Strategy & Execution
- Customer Relationship Management
- Presentation Skills
- Communication
- Collaboration
- Customer Success
- Computer Proficiency
- Strategic Planning
- Issue Resolution
- Microsoft Office Suites
Activities
Activities
Board of Directors, Animals for Healing 501c-3 Non-profit, 09/20, 08/22Timeline
Strategic Coordinator
Equine Assisted Therapy Clinic
03.2024 - Current
Remote Associate Account Manager
eBay
03.2022 - 03.2024
Hybrid Social Media Ambassador
eBay
10.2020 - 03.2022
Concierge Account Support Specialist
eBay
07.2016 - 10.2020
EBay Valet - VET Agent
eBay
10.2015 - 07.2016
Store Manager
GameStop
06.2007 - 10.2015
University of Utah, David Eccles School of Business
Bachelor of Science from Business Administration
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