Hi, I’m
Anthony Dawson
Customer Service
Summary
Bringing hardworking nature, clean driving record and solid work history in transportation positions. Proficient in operating a variety of trucks and various trailers, as well as loading, securing and unloading products with maximum efficiency. Well-organized and knowledgeable in meeting customer needs, coordinating paperwork and meeting company objectives. Talented Truck Driver with good route planning, payment handling and customer service skills. Offering 5-1/2 years of experience and basic maintenance knowledge. Performance-driven and detail-oriented with methodical approach to following through on every need. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Currently transitioning careers. Seeking employment as a Customer Service Professional.
Overview
26
years of professional experience
Work History
Llano TransportationLubbock, TX
Truck Driver
03.2022 - 03.2024
Job overview
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
ABB ExpressGrand Rapids, MI
Truck Driver
01.2020 - 03.2022
Job overview
- Long distances to deliver goods to customers
- Load and unload cargo
- Record cargo deliveries
- Refuel and clean vehicle
- Report road incidents to dispatcher
- Follow traffic laws
- Inspect trucks and record issues
- Follow accident procedures
- Keep activities log and log hours
- Report mechanical problems to maintenance personnel
- Plan routes using GPS system
- Get goods to client on time
- Maintain positive attitude with customers
- Keep commercial driver license up to date.
National Carriers, Inc.Irving, TX.
Truck Driver
10.2018 - 01.2020
Job overview
- Follow instructions; locate and read location and road maps
- Pre-inspect truck
- Pick up goods and materials, verify loads for accuracy, and deliver them as instructed
- Load and unload cargo
- Responsible for basic vehicle maintenance; comply with all safe work practices, policies, and processes at all times
- Complete and verify paperwork for accuracy.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
CR England IncSalt Lake City, UT
Truck Driver
07.2018 - 10.2018
Job overview
- Plan routes to meet delivery schedules
- Supervise loading and unloading of cargo off truck and ensure cargo is secured
- Follow all state and national large truck driving safety regulations and standards
- Complete documentation for mileage and cargo; keep track of mileage, fuel, and toll expenses; confirm inventory matches shipping documents
- Refuel vehicle and check or replace oil as needed
- Inspect truck daily for damage or maintenance problems
- Report any accidents or vehicle issues encountered while driving to supervisors
- Maintain vehicle equipment.
Premier Truck Driving School/CR EnglandWaxahachie, TX
Student Worker
06.2018 - 07.2018
Job overview
- Truck Driving Student
- Took and followed detailed directions from others.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Exceeded expectations in work-study role by completing tasks ahead of deadlines consistently, earning praise from supervisors.
- Boosted student engagement in campus activities by actively promoting events and programs through social media and on-campus marketing efforts.
- Enhanced campus services by efficiently organizing and distributing resources to various departments.
- Completed research, compiled data, and assisted in timely reporting.
BH Management ServicesLubbock, TX.
Groundskeeper
05.2017 - 06.2018
Job overview
- Mow lawns, trim weeds, and rake leaves as assigned
- Pick up and remove trash prior to mowing a designated area
- Empty trash and recycling containers
- Trim bushes, shrubs, and hedges
- Prepare soil and plants flowers, bushes, hedges, or shrubs.
- Maintained 3 apartment complexes with over 500 units.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to grounds keeping.
FedExLouisville, KY.
Shipping/Receiving
11.2016 - 05.2017
Job overview
- Knowledge of loading and unloading containers, work with RF gun/scanner
- Read invoices and verified shipments
- Data entry: labels, numbers, and codes
- Functional oversight production standards and hands-on mentor.
- Responsible for shipping and receiving of 25 docks
- Handled day-to-day shipping and receiving overseeing more than 30,000 packages per day.
Amazon Fulfillment CenterShepherdsville, KY.
Warehouse Packer
11.2016 - 05.2017
Job overview
- Responsible for preparing orders, pulling materials, packing boxes, placing orders in delivery area
- Prepares product for shipment to include packaging for safe shipping, plus labeling and marking
- Pick and pack orders using label picking, ring scanners, voice directed picking or paper picket tickets
- This will include Receiving, Picking, Stocking and Shipping of finished product.
- Operated light trucks to deliver loads as far as 3,000 miles from home location.
- Maintained clean and safe work environment, adhering to established safety protocols and procedures.
- Operated tape machines, scales and label printers to package items correctly.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Placed, tagged, and secured merchandise in diverse designated areas.
Rexel USALouisville, KY
Electrical Store Customer Service
10.2015 - 11.2016
Job overview
- Responsible for loading, unloading, and setup of equipment on daily basis while following all truck safety procedures
- Verifies quantity and description of materials received by checking merchandise against packing list
- Receives material coming into building by vendors, customers, or other warehouses accurately and promptly
- Unloading of product from manufacturing facility and outside vendors
- Perform all job duties in safe manner by adhering to all driving regulations, road signs, and company safety policies and procedures
- Conduct material handling equipment inspections
- Pull product according to order.
- Streamlined project timelines by effectively managing team workflows, ensuring all deadlines were met.
- Participated in ongoing training initiatives to remain current on industry trends and best practices for customer service excellence.
- Managed high call volumes while maintaining positive attitude and professional demeanor.
- Implemented feedback from supervisors for continuous improvement in customer interactions.
- Improved customer experience with thorough product knowledge and efficient issue resolution.
Think Direct Marketing GroupTampa, FL.
Sales/Closer Verifier
09.2013 - 10.2015
Job overview
- Answer calls and respond to emails
- Handle customer inquiries.
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports.
- Exceeded quarterly sales goals by 35%.
- Built relationships with customers and community to promote long term business growth.
Parallel RefrigerationMiami, FL.
Warehouse Manager
08.2010 - 09.2013
Job overview
- Entering all computer data such as invoice processing, corrections, inventory, payroll, vehicle management, weekly time, stock outs, and message transmission
- Managing hourly employee recruitment, discipline and compliance of company policies
- Managing efficient loading and unloading of trucks, work safety management and training, and federal/state/local regulatory compliance
- Ensure compliance to all Federal and State regulatory requirements, Internal/External Audits, Driver Qualification Files.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Fed Ex GroundMiami, FL.
Shipping/Receiving
09.2009 - 01.2011
Job overview
- Knowledge of loading and unloading containers, work with RF gun/scanner
- Read invoices and verified shipments
- Data entry: labels, numbers, and codes
- Functional oversight production standards and hands-on mentor.
- Handled day-to-day shipping and receiving overseeing more than 35,000 packages per day.
ADF IndustriesLouisville, KY.
Assistant Production Director
03.1998 - 09.2009
Job overview
- Monitoring quality, quantity, cost and efficiency of movement and storage goods
- Analyzing data to monitor performance and plan improvements and demand
- Allocated and managed staff resources according to changing needs
- Implementing health and safety procedures
- Managed staff training issues
- Motivating other members of team
- Project management
- Setting objectives
- Planning projects
- Using specialist knowledge, such as mechanical-handling systems
- Shipping and receiving
- Loading and unloading Trucks.
- Improved production efficiency by streamlining workflows and implementing strategic scheduling plans.
- Maintained safe working environment by enforcing company safety policies and conducting regular inspections.
Education
Eastern High SchoolLouisville, KY
High School Diploma
06.1988
Skills
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Customer Service
- Windows
- Outlook
- HTML
- Distributed Systems
- Management
- Training
- Project Management
- Inventory Management
- Truck Driving
- Strong Work Ethic
- Class A Commercial Driver's License
- DOT Compliance
Changing Careers
Before I entered the Truck Driving field, I had a high level of Customer Service experience, and it is with deep regret I didn't further utilize that experience working in a remote position or office setting. After having a hydro plane accident driving a semi tractor trailer, It left me traumatized. I no longer enjoy the occupation as I once did. For that reason I have decided to change careers to do something I have a deep passion for. I love working with people, I also consider myself to be a people person. Working under pressure is never a challenge, altho I do except the challenges that come along with a career change.
I am excited to announce this decision, and I am looking forward to utilizing the experience the I have so proudly gained over the years.
I understand there may be a few hurdles to jump as there is a gap of Customer Service employment in my resume, but I am confident, if given the opportunity to merge my experience, and work ethic with the right Customer Service team it well definitely equate to a very exquisite business recipe.
Grateful for the consideration.
Anthony P. Dawson
Additional Information
I understand there is a gap of Customer Service experience. I am transitioning into a new career due to a very traumatizing experience as
a truck driver. Team Value Success is just one of the core attributes that I will be bringing to the table as A Customer Service Professional.
"Team" is a word I pride myself on, Because it is the foundation that Customer Service is built on. As elementary as it sounds, There is no
success without a successful team. With that being said... I'm looking forward to suiting up to win.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Truck Driver
Llano Transportation
03.2022 - 03.2024
Truck Driver
ABB Express
01.2020 - 03.2022
Truck Driver
National Carriers, Inc.
10.2018 - 01.2020
Truck Driver
CR England Inc
07.2018 - 10.2018
Student Worker
Premier Truck Driving School/CR England
06.2018 - 07.2018
Groundskeeper
BH Management Services
05.2017 - 06.2018
Shipping/Receiving
FedEx
11.2016 - 05.2017
Warehouse Packer
Amazon Fulfillment Center
11.2016 - 05.2017
Electrical Store Customer Service
Rexel USA
10.2015 - 11.2016
Sales/Closer Verifier
Think Direct Marketing Group
09.2013 - 10.2015
Warehouse Manager
Parallel Refrigeration
08.2010 - 09.2013
Shipping/Receiving
Fed Ex Ground
09.2009 - 01.2011
Assistant Production Director
ADF Industries
03.1998 - 09.2009
Eastern High School
High School Diploma