Anthony D. Cash
Houston,TX
Summary
A motivated professional with more than 20 years of experience in customer service, problem solving, and teamwork. Skilled in written communication, adaptation, and collaboration. Analytically minded striving towards improving performance and productivity. Independent, reliable, and consummate in learning, listening, and professionalism. Expertise exhibited through a positive attitude, respect, and reliability.
Overview
27
27
years of professional experience
Work History
Field Engineer
Fort Bend Independent School District
Houston, Texas
07.2025 - 09.2025
- Managed field operations and ensured compliance with safety regulations.
- Collaborated with project teams to develop engineering solutions on-site.
- Conducted site inspections and assessed equipment functionality regularly.
Technical Engineer
Insight Global / HP Inc
Spring, TX
07.2024 - 08.2025
- Logistics - shipping and receiving of HP products
- Installation of Windows OS on HP computers, reimaging, distribution of new/refurbished computers
- Provision of HP computers, headsets, keyboard, mouse, Dock station, and related HP devices.
- Tech Café' customer service - troubleshooting, device setup, customer support
User Device Technician
Houston Independent School District
Houston, TX
01.2023 - 06.2024
- Administration and maintenance of campus Chromebook, EliteBook, and educational related technology
- Student and staff technical support
- Auditing and quality control
- Software updates, assembly, disassembly, maintenance, troubleshooting of all campus technology
Documentation Specialist
A-1 Personnel, Inc
Houston, TX
01.2021 - 10.2022
- Registration for Covid PCR Testing
- Site Setup and quality control for mobile Covid PCR Testing site
- IT setup and maintenance of Chromebook, iPad, and related devices for Covid PCR Testing
- Harris County Public Health
Service Representative
AT&T
Houston, TX
04.1998 - 07.2018
- Excellent customer service provided through phone, email, chat, and zoom meeting
- Helpdesk technician providing technical support and assistance to customers and company employees
- Successful in executive complaint mitigation and resolution
Education
Bachelor of Science - Interdisciplinary Studies
University of Houston-Downtown
Houston, TX 08.2020 - 12/2021
Skills
- Cisco
- Citrix
- SaaS
- CRM
- HP
- LAN/Ethernet
- Security Software
- Cloud Platform
- Cloud solutions
- LTE
- Edge
- IP/VoIP
- Six Sigma
- Microsoft Office
- Windows OS
- MacOS
- IPv4
- IP46
- Big Data
- Project Management
- VoIP Architecture
- ONAP
- TCP/IP Protocols
- SDN
- Agile/Scrum
Volunteer Interest
- Pioneers, Community Volunteer, Houston, TX, 01/01/00, Current
- Mt. Zion Missionary Baptist Church, Deacon, Willis, TX, Current, Current
Awards Activities
- Perfect Assist Award HISD (2023)
- Dean's List UHD (2021)
- Honor Society (2021)
- National Society of Collegiate Scholars (2021)
- National Society of Leadership and Success (2021)
- CenterPoint Top Sales Award (2019)
- CenterPoint Perfect Attendance Award (2019)
- AT&T Excellent Customer Service Award (1998 - 2017)
Skills
Cisco, Citrix, SaaS, CRM, HP, LAN/Ethernet, Security Software, Cloud Platform, Cloud solutions, LTE, Edge, IP/VoIP, Six Sigma, Microsoft Office, Windows OS, macOS, iPv4, iP46, Big Data, Project Management, VoIP Architecture, ONAP, TCP/IP Protocols, SDN, Agile/Scrum
Languages
English
Full Professional
Timeline
Field Engineer
Fort Bend Independent School District
07.2025 - 09.2025
Technical Engineer
Insight Global / HP Inc
07.2024 - 08.2025
User Device Technician
Houston Independent School District
01.2023 - 06.2024
Documentation Specialist
A-1 Personnel, Inc
01.2021 - 10.2022
Bachelor of Science - Interdisciplinary Studies
University of Houston-Downtown
08.2020 - 12/2021
Service Representative
AT&T
04.1998 - 07.2018