Summary
Overview
Work History
Education
Skills
Technicalacumen
Clearance
Professional Development
Professional Highlights
Timeline
Generic

Erin Heintz

Southern Pines,NC

Summary

Highly accomplished C5ISR (Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance, and Reconnaissance) Professional with 20+ years of experience in the National Defense sector and Intelligence community. Offer subject matter expertise in risk management, compliance, IT support management, special operations command (SOCOM) environments, including USAF SIGINT, employee/end-user training, and project management. Served as a trusted technical and strategic advisor for intelligence and technical programs to streamline data collection, synthesis, summarization, root cause analysis, technical evaluations, resource management, and operational planning. Ability to handle several ongoing projects, tasks and metrics while working independently. Excellent organizational, scheduling and prioritization skill. Demonstrated ability to work effectively and efficiently in a fast paced, changing environment. Proficient writing and communication skills

Overview

17
17
years of professional experience

Work History

AISR Field Service Engineer Team Lead (CONUS/OCONUS)

L3 Harris
01.2017 - 01.2024
  • Provided deployment support for Common Data Link (CDL) line-of-sight communications/air data relay communications on MQ-1C aircraft
  • Installed, configured, tested, and maintained satellite and ground station terminals, including LOS (via GDT) and all associated modem assemblies (MA/SMA) on the aircraft and ground control stations (LEA/REA)
  • Operated and curated SATCOM Remote Video Terminals (SRVT) and Predator Receive Terminals (PRT) to deliver ground support with Full Motion Video (FMV) dissemination from MQ-1 and MQ-9 aircraft
  • Supported Remote Split Operations (RSO) for MQ-1C and MQ-9 aircraft by collaborating with Mission Control Elements (MCE) to establish satellite connectivity using the USGDT terminal
  • Led a diverse group of remote field engineers for FEURY sites in Iraq, Syria, and Jordan, ensuring 24/7 full-motion video support for JTAC needs in volatile environments
  • Directed targeted situational awareness and battle damage assessment surveillance for the JTAC, Strike Cell, and BDOC
  • Delivered real-time full-motion video (FMV) and network data for various operational scenarios, including targeting, surveillance, reconnaissance, and convoy overwatch operations
  • Worked cross functionally with other field management teams and support functions to execute to contractual and corporate requirements
  • Completed weekly report deliverables and regular telephonic conferences required using advanced computer skills that included Microsoft Office Suite (365)
  • Maintained a high level of confidentiality ethics and integrity ensuring a quality product was provided to the customers in a timely manner
  • Consistently demonstrated leadership, exercise good judgement, make independent decisions and lead with positivity and encouragement to empower a team
  • Demonstrated ability to work effectively and efficiently in a fast paced, changing environment in austere conditions
  • Supported the Rover 6 transceivers in the various aircraft and JTAC/CCT vehicles
  • This included installations, setup, and troubleshooting
  • Developed new system designs, wrote specifications, performed system-level tests, and ensured the commissioning and deployment of Data Analytics solutions
  • Conducted technical planning, system integration, verification and validation, supportability, and effectiveness analyses
  • Comply and create technical documents establishing Standard Operating Procedures (SOPs) for Intelligence, Surveillance, and Reconnaissance (ISR) network transport and out-of-band management missions
  • Performed Systems Administrator functions by managing Active Directory user accounts for the FUERY program and Group Policy implementation on Unclassified and Classified networks
  • Installed, configured, and maintained CISCO routers, switches, and COMSEC devices
  • Familiarity with a SKL for loading devices.

Field Service Engineer Team Lead (OCONUS)

CACI
01.2011 - 01.2017
  • Served as In-Country Lead for a Team of 8 Field Service Engineers, provided reliable, secure, and non-secure data/voice communications 24x7x365 for CONUS and OCONUS Special Operations Forces Tactical Assured Connectivity Systems (HAWKEYE .9m, 1.2m 2m)
  • Delivered expert troubleshooting, installation, operation, and maintenance training to SOF personnel and ODAs
  • Managed work orders, shipping, and return of equipment for maintenance and applied configurations and troubleshooting procedures to CISCO routers and switches
  • Troubleshoot and resolve network issues across multiple devices, including routers, switches, and management systems
  • Directly supported and oversaw smart technology systems, including certified deployable multi-channel SATCOM/VSAT and SOF deployable nodes (HAWKEYE) series antennas
  • This included maintaining, upgrading, and performing troubleshooting and maintenance on SATCOM equipment and performing network setups
  • Configured and managed Windows 2012 R2 servers and Windows 10 operating systems
  • Routinely performed system backups
  • Routinely performed manual updates, patches, maintenance, and software installations on system peripherals (laptops, routers, VoIP phones, COMSEC devices)
  • Configured and installed Dell laptops across NIPR and SIPR network enclaves
  • Installed software updates and patches and troubleshooting software and hardware issues
  • Managed documentation and necessary annexes and required IP ranges for systems
  • Installed, configured, keyed, upgraded, and maintained COMSEC devices
  • Familiarity with a SKL for loading devices
  • Maintained a high level of confidentiality ethics and integrity ensuring a quality product was provided to the customers in a timely manner
  • Consistently demonstrated leadership, exercise good judgement, make independent decisions and lead with positivity and encouragement to empower a team
  • Demonstrated ability to work effectively and efficiently in a fast paced, changing environment in austere conditions.

VTC Engineer-SOCEUR, Special Operations Command Europe

L3 Communications
01.2007 - 01.2011
  • Thorough knowledge of VTC hardware, software, and network connections
  • Expertise in scheduling VTC sessions in VTC bridges (TMS) and hands-on experience in debugging the interoperation of VTC bridges and endpoints
  • Installed, configured, and maintained VTC endpoints
  • Installed and configured VTC application and system software and upgrades
  • Troubleshoot and repaired hardware and network connectivity issues; removed old equipment and migrated data to new machines
  • Provided additional support for other associated activities, tasks, and projects in a very diverse and fast-paced test, operations-focused environment.

GCCS COP Manager (JSOC) / System Administrator

CACI
Current
  • Perform technical assistance and support related to computer systems, hardware, and software required for MS and LINUX operating systems
  • Perform end-user troubleshooting, maintenance, and development of solutions to meet the end user’s requirements
  • Proficient in technologies including Microsoft Software Suite, Windows Server, Active Directory, NetApp Storage Solutions, and VMWare
  • Experience implementing security protocols and patches, monitoring system health and loading, and administering multiple servers, databases, and storage solutions.

SIGINT ANALYST 1N251

USAF
  • Acquires, processes, identifies, analyzes, and reports on electromagnetic emissions
  • Operates electronic equipment and computer systems to exploit signals intelligence production efforts
  • Performs intelligence production and analysis of communication signals, including acquiring signals through optimum antenna manipulation and receiver tuning
  • Utilizes a wide range of complex analysis hardware and software to process signals, including receivers, demodulators, spectrum analyzers, and other associated computer equipment.

Education

Bachelor of Arts - Homeland Security

University of Maryland University College
Adelphi, MD

Skills

  • Orchestrated targeted situational awareness
  • Battle damage assessment surveillance
  • ROVER 6
  • MDAS
  • Full-motion video
  • Network data
  • Surveillance
  • Convoy overwatch operations
  • BLOS/LOS ground support
  • MQ-1
  • MQ-9
  • Site Lead
  • Field Service Engineer Team
  • SOCOM
  • JSOC
  • Program continuation
  • Iraq
  • 2-Star General
  • Contract extension
  • April 2023
  • November 2023
  • Communications
  • DECODERS
  • ENCODERS
  • ROVER 6 Transceivers
  • OSRVT
  • ISR
  • Comsec
  • KG 250 (X)
  • SKL operation
  • Cisco
  • Layer 2-3 devices
  • Satcom/Aircraft
  • IDirect
  • Panther
  • ACU
  • SPEC A
  • EMCORE
  • HPA
  • BUC
  • LBC
  • BDC
  • LNA
  • LNB
  • UPS
  • KU
  • C-Band
  • S-Band
  • Modem assemblies LEA
  • REA
  • MA
  • SMA
  • CDL
  • VDL waveform
  • LOS
  • BLOS
  • Antennas/Radar
  • Fixed Station (4M)
  • USGDT
  • GDT
  • SADT
  • QLAA
  • Tactical HAWKEYE 2m
  • 12m
  • BGAN
  • GATR
  • Ku System
  • Troubleshooting
  • Repair
  • Maintenance

Technicalacumen

DECODERS | ENCODERS | ROVER 6 Transceivers | OSRVT | ISR, KG 250 (X) | SKL operation, Layer 2-3 devices, iDirect | Panther | ACU, SPEC A, EMCORE, HPA, BUC, LBC, BDC, LNA, LNB, UPS, KU| C-Band | S-Band. Modem assemblies LEA | REA, | MA| SMA | CDL | VDL waveform, LOS | BLOS, Fixed Station (4M) | USGDT | GDT | SADT | QLAA | Tactical HAWKEYE 2m, 1.2m, BGAN and GATR | MDAS. Ku System and C-Band Troubleshooting, Repair & Maintenance

Clearance

TSSCI

Professional Development

  • ISR Tactical Controller Course (ITC) - TRADOC ISR Mobile Advisory Team
  • USAF SIGINT ANALYST Course (1N251) - Corry Station, Pensacola, FL
  • Security+ CE - COMP001020950524

Professional Highlights

  • Orchestrated targeted situational awareness and battle damage assessment surveillance for JTAC, Strike Cell, and BDOC by utilizing ROVER 6 with MDAS (multiband directional antenna system), providing real-time full-motion video (FMV) and network data and enabling effective "eyes-on-target" in surveillance and convoy overwatch operations.
  • Led efficient BLOS/LOS (Beyond Line of Site/Line of Site) ground support for full-motion video dissemination from MQ-1 and MQ-9 platforms.
  • Served as Site Lead for Field Service Engineer Team in Afghanistan, Jordan, Syria and Iraq in support of SOCOM and JSOC assets.
  • Ensured program continuation by pivotally showcasing the program's contributions in Iraq and presenting information to 2-Star General to secure approval/funding for a contract extension from April 2023 to November 2023.

Timeline

GCCS COP Manager (JSOC) / System Administrator

CACI
Current

AISR Field Service Engineer Team Lead (CONUS/OCONUS)

L3 Harris
01.2017 - 01.2024

Field Service Engineer Team Lead (OCONUS)

CACI
01.2011 - 01.2017

VTC Engineer-SOCEUR, Special Operations Command Europe

L3 Communications
01.2007 - 01.2011

SIGINT ANALYST 1N251

USAF

Bachelor of Arts - Homeland Security

University of Maryland University College

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Erin Heintz