Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Porsha Rankin

McDonough,GA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Housekeeping Team Lead

Parc At Piedmont
06.2018 - Current
  • Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and protocols.
  • Trained and mentored new team members on best practices and safety procedures.
  • Conducted regular inspections of facilities to identify areas for improvement and maintenance needs.
  • Implemented inventory management systems for cleaning supplies, reducing waste and costs.
  • Resolved guest complaints promptly, enhancing overall satisfaction with hotel services.

Night Shift Lead EVS Technician

Wellstar Douglas Hospital
10.2016 - 11.2018
  • Supervised night shift operations, ensuring compliance with safety protocols and hospital policies.
  • Coordinated staff assignments and workflow to optimize patient care delivery during nighttime hours.
  • Trained new team members on operational procedures and emergency response techniques.
  • Monitored inventory levels, placing orders for medical supplies to maintain readiness for patient needs.

Supervisor

360clean
06.2015 - 08.2018
  • Oversaw daily operations, ensuring quality standards in cleaning services.
  • Trained and mentored staff on best practices and safety protocols.
  • Monitored inventory levels, coordinating timely replenishment of supplies.
  • Conducted performance evaluations, providing actionable feedback to team members.

Cobb County Crossing Guard

Cobb County Police Department
04.2012 - 08.2016
  • Ensured student safety at crosswalks by directing traffic effectively and maintaining clear communication with drivers.
  • Monitored pedestrian flow during school hours, enhancing safety protocols and reducing potential hazards.
  • Responded promptly to incidents, demonstrating strong problem-solving skills under pressure.
  • Trained new crossing guards on safety procedures and operational guidelines to ensure consistency in performance.

Dining Room Supervisor

Montgomery Place Retirement Community
09.2002 - 03.2013
  • Supervised daily dining room operations, ensuring high standards of service and cleanliness.
  • Trained and mentored staff on customer service best practices and food safety protocols.
  • Oversaw inventory management, maintaining optimal stock levels of food and supplies.
  • Collaborated with culinary team to develop menu options catering to resident preferences.
  • Resolved customer complaints promptly, fostering a positive dining experience for residents.

Education

Certificate - Cosmology

Olive Harvey
Chicago, IL
08-2002

Skills

  • Cultivated exceptional customer service experiences to enhance client satisfaction
  • Supported teams in maintaining high standards of professionalism and ethical conduct Assisted in developing guidelines to promote integrity and accountability Contributed to training sessions on ethical practices and professional behavior
  • Assisted in maintaining health and safety standards across various environments Supported teams in identifying potential hazards and implementing safety protocols Contributed to training sessions on health and safety practices
  • Executed efficient scheduling strategies to optimize resource allocation
  • Demonstrated strong leadership by guiding teams towards achieving strategic objectives

Achieved a consistently clean and inviting atmosphere, significantly enhancing guest experiences Improved facility presentation through meticulous execution of cleaning protocols Elevated guest satisfaction by maintaining pristine conditions in busy areas

Performed detailed inquiries into customer challenges, applying effective solutions to elevate service quality standards

Evaluated team interactions and developed targeted performance enhancement strategies to improve operational effectiveness

Optimized window cleaning methods, ensuring thorough cleanliness and maintenance across multiple locations

Transformed complex information into accessible formats, enhancing understanding for diverse audiences

Evaluated complex routing options to enhance overall delivery performance for packages

Administered effective cleaning measures and procedures, ensuring optimal facility appearance and improved usability

Achieved high employee satisfaction through effective management of a clean and organized environment Enhanced hygiene standards with proactive cleaning initiatives Created a positive workplace atmosphere by upholding cleanliness and order

Achieved high sanitation compliance rates through effective management of cleaning schedules and protocols Enhanced facility cleanliness, contributing to improved user satisfaction and positive health outcomes Streamlined waste disposal processes, creating a safer environment

Designed and plated culinary creations with meticulous attention to quality and presentation, aimed at maximizing customer enjoyment

Analyzed organizational needs and championed strategic initiatives to promote growth and streamline operational workflows

Analyzed inventory data regularly to streamline replenishment processes and maintain sufficient stock levels

Developed and executed preventive maintenance programs to prolong equipment functionality and improve overall operational efficiency

Achieved a polished floor environment that enhanced overall facility perception Elevated safety standards through proactive floor care initiatives Improved operational productivity by enhancing maintenance protocols

Achieved timely project completions by optimizing team workflows effectively Enhanced project delivery through strong interdepartmental collaboration Cultivated a high-performance environment that emphasized innovation and accountability

Analyzed inventory processes and established tracking strategies to ensure accurate stock levels and minimize errors

Achieved significant waste diversion improvements through effective recycling program management Enhanced operational efficiency by streamlining waste collection processes Fostered a culture of sustainability that increased employee engagement in waste reduction initiatives

Achieved on-time project delivery by skillfully managing overlapping tasks Elevated team performance through the implementation of prioritization methods Realized successful project outcomes by optimizing the distribution of workloads

Orchestrated programs focused on increasing staff engagement, directly contributing to improved overall team performance and success

Conducted thorough problem analysis and diagnosis, leading to streamlined operations and increased efficiency

Achieved timely project completions through adept management of resources Increased team productivity by streamlining timekeeping processes Accelerated project delivery by implementing effective scheduling strategies

Created detailed documentation frameworks to maintain compliance standards and streamline access to critical information

Analyzed and streamlined operational procedures to maintain high standards of reliability and efficiency

Achieved high cleanliness standards that improved operational efficiency across commercial properties Enhanced client satisfaction by delivering meticulous attention to detail in cleaning services

Organized and tidied workspace to promote collaborative efforts and improve overall team performance

Achieved high levels of guest satisfaction through proactive service and effective issue resolution Enhanced guest experiences by implementing improvements based on feedback Created a positive atmosphere that resulted in increased repeat visits and referrals

Achieved on-time project delivery by coordinating team efforts and optimizing task assignments Enhanced team performance through strategic delegation of responsibilities Drove successful project outcomes by maximizing resource efficiency and fostering collaboration among team members

Achieved high customer satisfaction through proactive problem-solving Enhanced service delivery by streamlining communication processes Strengthened customer loyalty, contributing to increased retention

Conducted analysis and implemented changes to accelerate turnaround times and increase overall productivity

Analyzed equipment conditions and implemented repairs to maintain safety protocols and extend operational lifespan

Monitored and optimized time allocation through detailed tracking systems, supporting effective project management

Achieved seamless supply chain operations through strategic ordering initiatives Increased inventory turnover by optimizing order workflows Drove team productivity by guaranteeing immediate access to vital supplies

Performed detailed assessments of product specifications to maintain quality assurance and meet safety compliance requirements

Reviewed production quality metrics and initiated corrective actions to strengthen product reliability standards

Facilitated project management efforts that promoted collaboration and strengthened communication channels across various teams

Evaluated and rectified Windows-related obstacles to maintain seamless system operations and improve user satisfaction

Implemented targeted leadership strategies and strategic planning efforts to drive team growth and enhance overall performance

Achieved pristine floor conditions through dedicated buffing practices Elevated facility standards by ensuring surfaces remained immaculate Improved visitor experiences through focused and thorough floor maintenance efforts

Achieved high client satisfaction by delivering exceptional residential cleaning services Enhanced living spaces through the application of innovative cleaning methods Fostered enduring client relationships by consistently providing reliable, high-quality service

Certification

  • Bloodborne Pathogens Certification
  • January 2026 to Present
  • Bloodborne Pathogens (BBP) certification is a mandatory training program, required by OSHA (29 CFR 1910.1030), that teaches employees how to prevent exposure to infectious materials like blood, HIV, and Hepatitis. It is essential for healthcare, custodial, childcare, and tattoo professionals, ensuring they know proper PPE, cleanup, and disposal protocols.
  • Driver's License

Timeline

Housekeeping Team Lead

Parc At Piedmont
06.2018 - Current

Night Shift Lead EVS Technician

Wellstar Douglas Hospital
10.2016 - 11.2018

Supervisor

360clean
06.2015 - 08.2018

Cobb County Crossing Guard

Cobb County Police Department
04.2012 - 08.2016

Dining Room Supervisor

Montgomery Place Retirement Community
09.2002 - 03.2013

Certificate - Cosmology

Olive Harvey
Porsha Rankin