Janet Estrada
Yakima,WA
Summary
Strategic learning and development leader with 20+ years of experience driving organizational performance through leadership coaching, talent development, stakeholder partnership, and business performance improvement. Proven success influencing leaders without direct authority and translating business priorities into actionable strategies that improve execution and measurable results.
Overview
16
16
years of professional experience
Work History
Assistant Vice President, Field Retail Services
CITIBANK
11.2023 - Current
- Lead performance improvement, leadership coaching, and strategic partnership initiatives across approximately 32 Best Buy locations throughout Washington, Oregon, Montana, Idaho, and Alaska.
- Facilitate virtual and in-person development sessions focused on leadership effectiveness, accountability, sales performance, customer engagement, and operational execution.
- Influence approximately 160–250 retail leaders through coaching, market visits, territory training sessions, and ongoing leadership development.
- Partner with leadership teams to simplify business priorities and implement coaching strategies that improve execution and results.
- Helped Marketplace 50 achieve positive year-over-year growth for the first time in more than 10 years.
- Recognized for advancing Right to Win initiatives and driving measurable business results.
General Manager
VICTORIA'S SECRET & PINK
08.2015 - 11.2023
- Directed a $4M–$6M annual business while leading, coaching, and developing high-performing leadership and associate teams.
- Recruited, developed, and retained leadership talent through coaching, succession planning, and career development.
- Conducted performance reviews, talent assessments, and development planning.
- Selected as a peer mentor for underperforming locations.
- Top Grand Opening sales performance exceeding goal by 200%; Top 10 loyalty performance; Top 100 company ranking; Holiday Top Performance Award recipient.
Store Manager
PACSUN
06.2010 - 08.2015
- Recruited, coached, and developed leadership teams while driving operational excellence and business growth.
- Led employee development initiatives that increased engagement, productivity, and customer experience performance.
Education
undefined
Skills
- Guided teams in advancing leadership capabilities to improve collaboration Oversaw the implementation of leadership growth strategies across departments Championed leadership development initiatives to foster talent and engagement
- Delivered targeted leadership coaching to empower individuals in achieving professional growth
- Led talent development programs that aligned with organizational goals and employee growth Championed initiatives to foster a culture of continuous learning and development Implemented strategies that promoted employee engagement and skill enhancement
- Analyzed current processes to identify opportunities for performance enhancement
- Developed and maintained strategic partnerships to drive collaborative initiatives
- Led initiatives to enhance team collaboration and project execution Orchestrated team meetings to streamline project workflows Drove alignment across departments to achieve shared objectives
- Facilitated change management processes to support seamless transitions and minimize disruption
- Led team development initiatives to enhance collaboration and performance across departments Championed professional growth opportunities for team members, fostering a culture of continuous improvement Orchestrated team-building activities to strengthen relationships and improve group dynamics
- Championed programs to elevate employee engagement and retention Developed strategies to strengthen team dynamics and communication Led efforts to cultivate a positive workplace culture and enhance employee contributions
- Orchestrated comprehensive succession planning strategies to cultivate future leaders within the organization Led workshops focused on leadership development to enhance team readiness Championed talent management initiatives to strengthen organizational continuity
- Coordinated stakeholder interactions to support effective communication and collaboration throughout project lifecycle
- Facilitated cross-functional leadership initiatives to align departmental goals and improve operational efficiency
- Utilized bilingual proficiency in English and Spanish to support diverse client interactions
Accomplishments
- Achieved positive Marketplace 50 growth for the first time in 10+ years.
- Earned first-place recognition for 17.4% application growth.
- Achieved 105.3% revenue mix attainment to target.
- Citi Certificate of Appreciation for Right to Win initiatives. Coach The Coach
Languages
Spanish
Native or Bilingual
Timeline
Assistant Vice President, Field Retail Services
CITIBANK
11.2023 - Current
General Manager
VICTORIA'S SECRET & PINK
08.2015 - 11.2023
Store Manager
PACSUN
06.2010 - 08.2015