Results‑driven logistics professional with 10+ years of experience strengthening customer relationships, improving carrier performance, and driving operational efficiency. Proven ability to negotiate effectively, resolve complex issues, and strengthen relationships between carriers, 3PLs, and customers. Seeking a Sales Account Management role to enhance retention, expand customer value, and deliver measurable revenue impact through proactive relationship management.
Overview
11
11
years of professional experience
Work History
Logistics Manager
Ultimate Innovations, LLC
Boise, ID
10.2015 - Current
Transportation logistics optimization — Managed routing and load planning to maximize efficiency and reduce delays.
Dispatch coordination — Oversaw dispatch and shipment workflows to ensure on‑time delivery and smooth operations.
Carrier and customer communication — Facilitated clear communication and contract alignment between carriers, brokers, and customers.
Rate and contract negotiation — Negotiated pricing, service terms, and agreements to support cost control and service quality.
Customer needs analysis — Identified customer requirements and growth opportunities to strengthen long‑term partnerships.
Account retention — Maintained service continuity and resolved issues to support high retention rates.
Relationship building — Developed long‑term relationships with recurring customers, brokers, and carriers through proactive communication and support.