Jaime Hill
Genoa,IL
Summary
Dynamic logistics professional with a history of supervising teams and optimizing transportation routes. Skilled in process improvement, effective communication, and cross-functional collaboration. Committed to delivering high-quality logistics solutions that align with business objectives. Excellent customer service skills.
Overview
25
25
years of professional experience
Work History
Logistics Manager
JM Forest Products
Pulaski, TN
02.2020 - 05.2026
- Coordinated shipments and optimized transportation routes, resulting in reduced transportation costs.
- Supervised logistics staff and provided training on operational best practices.
- Developed and maintained relationships with suppliers and carriers for seamless operations.
- Implemented safety protocols to ensure compliance with industry regulations.
- Analyzed logistics data to identify areas for process improvement and efficiency gains.
- Oversaw warehouse operations, including receiving, storing, and dispatching products.
- Collaborated with cross-functional teams to align logistics strategies with business objectives.
- Worked collaboratively with customers and staff at various levels.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
- Created reports to track shipment progress and delivery times, ensuring timely updates and transparency for stakeholders.
- Developed and managed logistics strategies to improve the efficiency of operations.
- Coordinated with suppliers to ensure timely deliveries of goods.
- Created and enforced policies and procedures for entire logistics team.
- Resolved customer complaints related to shipping issues or delays in transit times.
- Oversaw warehouse staff to ensure proper handling and storage of materials and products.
- Implemented cost-saving measures such as route optimization for shipments.
- Maintained high standards of internal and external customer service.
- Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
- Led and managed projects to support logistics efforts and plans.
- Assigned tasks and projects to team members based on their experience level and skillset.
- Maintained relationships with key stakeholders like customers, suppliers, distributors.
- Reviewed invoices from carriers and vendors for accuracy prior to processing payments.
- Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
- Identified and resolved shipping and packaging errors.
- Identified areas of improvement in existing logistics systems using data analytics tools.
- Provided guidance on best practices for warehousing operations based on industry standards.
- Negotiated contracts with carriers for optimal pricing on transportation services.
- Organized distribution networks including trucking fleets, warehouses, and third-party vendors.
- Managed day-to-day shipping and receiving, overseeing large number of packages in 24-hour period.
- Updated customers and interdepartmental employees on critical shipments upon request.
- Coordinated with freight forwarders to expedite international shipments.
- Consistently met company and department objectives within budget and time constraints.
- Collaborated effectively in cross-functional team-oriented environment.
- Conducted training sessions for new employees on safety procedures within the warehouse.
- Collaborated with other departments to develop strategies that align with company objectives.
- Drafted policies regarding storage, distribution, and transportation of products.
- Developed strong rapport with clients through thorough needs assessments, enhancing customer satisfaction and loyalty.
- Monitored inventory levels and initiated re-stocking processes when necessary.
- Analyzed data to identify trends in customer demand and adjusted supply chain accordingly.
- Managed high-performing team to enhance quality and safety of internal freight systems.
- Ensured compliance with government regulations related to freight forwarding activities.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Ensured compliance with company policies, procedures, safety regulations and applicable laws.
- Identified opportunities to reduce cost and improve productivity.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Directed investigations to verify and resolve customer or shipper complaints.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
Owner/Operator
JL Hill & Company
Pulaski, Tennessee
04.2001 - 02.2020
- Managed day-to-day operations and logistics of the company.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Developed and implemented efficient workflows for service delivery.
- Oversaw inventory management and procurement processes.
- Cultivated relationships with vendors and suppliers for quality materials.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Negotiated contracts with clients for products or services rendered by the company.
- Ensured compliance with safety regulations and industry standards.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Set pricing structures according to market analytics and emerging trends.
- Coordinated marketing efforts to promote company services locally.
- Devised and implemented marketing strategies to attract new clients.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Provided leadership support for team members through coaching and mentorship programs.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Resolved conflicts between employees in a professional manner.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Collaborated with dispatch and supervisors to map out routes and schedules.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Kept detailed records and driver's logs required for compliance with regulations and corporate policies.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Inspected truck for defects and safe operating condition before, during and after trips.
Education
High School Diploma -
Giles County High School
Pulaski, TN05-1999
Skills
- Supply chain management
- Logistics management
- Transportation management
- Freight management
- Shipment coordination
- Order fulfillment
- Inventory management
- Shipping operations
- Warehouse operations
- Freight forwarding
- Carrier management
- Demand planning
- Route optimization
- Cost reduction strategies
- Process improvement
- Transportation activity management
- Team leadership
- Team management
- Work delegation
- Budget management
- Procurement management
- Logistics oversight
- Compliance assurance
- Shipping documentation
- Shipping and receiving
- Fleet oversight
- Fleet dispatch
- Operational management
- Logistics analysis
- Continuous improvement
- Data analysis
- Conflict resolution
- Problem solving
- Strategic planning
- Training and development
- Effective communication
- Customer relationship management
- Client relationship management
- Carrier negotiations
- Carrier negotiation
- Documentation
- Driver hiring
- Shipping and receiving
- Shipping documentation
- Transport systems
- Distribution management
- Logistics oversight
- Documentation
- Fleet dispatch
- Cost reduction
- Driver hiring
- Operations management
Timeline
Logistics Manager
JM Forest Products
02.2020 - 05.2026
Owner/Operator
JL Hill & Company
04.2001 - 02.2020
High School Diploma -
Giles County High School