Anthony De La Cruz
Chula Vista,CA
Summary
A seasoned leader in healthcare access and customer service, I excel in fast-paced environments, showcasing my natural leadership and strategic planning skills. At Sharp Healthcare, I spearheaded initiatives that enhanced interdepartmental cooperation and improved operational efficiency. My ability to mentor and provide constructive feedback, coupled with expertise in insurance verification and patient safety practices, drives organizational success.
Overview
8
8
years of professional experience
Work History
Patient Access Services / Emergency Department Clerical Team Leader
Sharp Healthcare
09.2023 - Current
- Carefully monitored and accepted all incoming calls to the department with knowledge of direction from various departments
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Knowledge of BLS and CCT transport arrangement, Insurance authorizing and verifying in area and out of area varieties with other team members and managers.
- Assisted with timekeeping and scheduling, as well as shift turnovers and coverages needed for various admitting departments
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Maintained a positive work environment that promoted collaboration between team members.
- Maintained daily inventory to facilitate successful material distribution.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
Staffing Assistant
Sharp Healthcare
San Diego, CA
07.2022 - 09.2023
- Created weekly reports detailing data entry performance metrics.
- Performed data entry into dispatch system software. (ANSOS,Excel)
- Gathered employee and staff data to develop monthly work schedules.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Developed and maintained relationships with hiring managers to understand staffing needs.
- Conducted orientation sessions for new hires, covering company policies and job expectations.
Patient Access Service Representative / Customer Information Center & Emergency Department Unit Clerk
Sharp Healthcare
01.2023 - 09.2023
- Company Overview: Coronado Hospital (Admitting)- Patient Access Service Representative / Customer Information Center & Emergency Department Unit Clerk
- Meticulously oversaw and administered admittance and dismissal of patients and visitors from healthcare facilities in an ongoing fast paced work environment
- Insurance background knowledge involving billing and verifying eligibility policies
- Carefully monitored and accepted all incoming calls to the department with knowledge of direction from various departments
- Knowledge of BLS and CCT transport arrangement, Insurance authorizing and verifying in area and out of area varieties
- Assisted with timekeeping and scheduling, as well as shift turnovers and coverages needed for various admitting departments
- Coronado Hospital (Admitting)- Patient Access Service Representative / Customer Information Center & Emergency Department Unit Clerk
Patient Access Service Representative / Customer Information Center & Emergency Department Unit Clerk
Sharp Healthcare
08.2021 - 12.2022
- Company Overview: Staffing Resource Network, Float Pool - Emergency Department / Obstetrics, Labor and Delivery (All entities)- Patient Access Service Representative / Customer Information Center & Emergency Department Unit Clerk
- Meticulously oversaw and administered admittance and dismissal of patients and visitors from healthcare facilities in an ongoing fast paced work environment
- Floated to Sharp Chula Vista, Coronado, Grossmont and Memorial to assist the Patient Access department as the department needs
- Insurance background knowledge involving billing and verifying eligibility through third party payor websites
- Staffing Resource Network, Float Pool - Emergency Department / Obstetrics, Labor and Delivery (All entities)- Patient Access Service Representative / Customer Information Center & Emergency Department Unit Clerk
Shift Supervisor
Lolita's Restaurants Inc.
07.2019 - 07.2021
- Company Overview: Eastlake - Shift Supervisor
- Accurately and closely supervise other guest servers while maintaining a clean and organized store front
- Daily team building and team scheduling, as well as completing tasks such as inventory and product order placing to support each day
- Eastlake - Shift Supervisor
Guest Server
Lolita's Restaurants Inc.
09.2018 - 07.2021
- Company Overview: Eastlake - Guest Server
- Accurately took orders at a fast paced restaurant while distributing food items in a safe and clean manner
- Kept a clean and well maintained restaurant front with other team members
- Supported other areas such as Food Preparation (cooking and preparing produce for future orders)
- Eastlake - Guest Server
Supervisor
AMC Theatres
06.2017 - 08.2018
- Company Overview: Eastlake - Supervisor
- Observe theatre crew performance and provide feedback to management for discipline and performance evaluations
- Optimize theatre crew placement on a round-by-round basis
- Lead teams and consistently achieve results through resources
- Assist management with floor operations
- Eastlake - Supervisor
Crew Member
AMC Theatres
01.2017 - 06.2017
- Company Overview: Eastlake - Crew Member
- Performed daily concession maintenance duties
- Cleaned and maintained the exterior and interior areas of the theatre including auditoriums, restrooms, lobbies, concession areas, and box office areas
- Eastlake - Crew Member
Education
Diploma -
Otay Ranch Senior High
Chula Vista06.2018
Skills
- Ability to build friendly relationships with guests
- Ability to thrive in a fast-paced environment
- Excellent verbal communication skills
- Strong team player
- Fast learner
- Punctual and reliable
- Natural leadership skills
- Outgoing and friendly personality
- Interacts well with customers
- Good at problem-solving
- Reports staff issues promptly to management
- Resolves customer complaints tactfully and well
- Ability to use registers and POS systems
- Ability to navigate phone system and schedule building tactics to better serve workplace(s)
- Insurance knowledge involving eligibility, medical groups, IPAs
- Copay and cash collections
- EMTALA and HIPAA knowledge
- Patient safety practices
- Mentoring
- Giving constructive feedback
- Budget management
- Deadline management
- Strategic planning
- Cash handling
- Task delegation
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Patient Access Services / Emergency Department Clerical Team Leader
Sharp Healthcare
09.2023 - Current
Patient Access Service Representative / Customer Information Center & Emergency Department Unit Clerk
Sharp Healthcare
01.2023 - 09.2023
Staffing Assistant
Sharp Healthcare
07.2022 - 09.2023
Patient Access Service Representative / Customer Information Center & Emergency Department Unit Clerk
Sharp Healthcare
08.2021 - 12.2022
Shift Supervisor
Lolita's Restaurants Inc.
07.2019 - 07.2021
Guest Server
Lolita's Restaurants Inc.
09.2018 - 07.2021
Supervisor
AMC Theatres
06.2017 - 08.2018
Crew Member
AMC Theatres
01.2017 - 06.2017
Diploma -
Otay Ranch Senior High
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