Experienced Marketing Specialist skilled at meeting tight deadlines and serving high-value customers. Collaborates effectively with diverse teams to develop comprehensive marketing plans. Seeking to leverage polished background to advance career with a respected organization.
Overview
35
35
years of professional experience
Work History
General Managing Insurance Agent
Licensed Insurance Broker
CHOWCHILLA, California
01.2014 - Current
Provided customers with information regarding plan features, pricing, and availability.
Explained complex technical terms related to insurance plans in simple language for easy understanding.
Participated in continuing education courses to stay current on industry trends and changes in regulations.
Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
Educated customers on the importance of maintaining adequate insurance coverage.
Maintained accurate records of all insurance transactions using computer software systems.
Responded quickly and accurately to inquiries from clients regarding their coverage plans.
Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
Designed and developed training materials for new employees in the organization.
Created multimedia presentations with PowerPoint and video conferencing tools.
Trained newly hired top talent to fill key positions and maximize productivity.
Community Laison
Ardent Hospice
Fresno
06.2024 - 08.2024
Analyzed competitor strategies in order to develop competitive advantages.
Negotiated contracts with potential customers while maintaining favorable terms for the organization.
Researched industry trends to identify potential opportunities for growth.
Identified potential new customers through lead generation activities such as cold calling, emailing and attending networking events.
Planned and executed promotional activities such as webinars, conferences, trade shows and other events to generate leads and drive sales growth.
Prepared presentations that highlighted key elements of product offerings for prospects.
Assessed competitive landscape to identify opportunities for growth within the assigned territory.
Supervisor
Fresno County Probation Department
Fresno , California
01.1996 - 01.2014
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Monitored employee productivity levels on a regular basis to identify areas of improvement.
Participated in recruitment efforts by interviewing prospective candidates for open positions.
Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Implemented new operational procedures, increasing efficiency.
Trained new employees on company policies, job duties, and performance expectations.
Led weekly team meetings to discuss progress, address issues, and plan future actions.
Juvenile Correctional Officer
Merced County Probation Dept
Merced, CA
01.1994 - 01.1996
Provided guidance to new officers on proper protocol for dealing with juvenile offenders.
Collaborated with social workers, teachers, counselors, psychologists, probation officers, law enforcement personnel, lawyers, concerning individual cases as needed.
Monitored security cameras throughout the facility to ensure safety of staff and inmates.
Performed basic first aid procedures when necessary due to injury or illness among inmates.
Directed and supervised juveniles in a correctional setting, ensuring safety of all inmates.
Developed positive relationships with inmates through constructive interactions while enforcing rules fairly.
Investigated reports of misconduct by inmates and took appropriate disciplinary action when necessary.
Responded promptly to emergency situations, such as fights or attempted escapes.
Participated in regular training sessions related to policy changes or new procedures.
Attended court proceedings when required as an expert witness providing testimony related to an inmate's case.
Communicated effectively with supervisors about progress made toward meeting goals set forth in individual treatment plans.
Non Commissioned Officer
Unites States Marine Corps
Camp Pendleton , CA
01.1990 - 01.1994
Provided guidance to squad members on tactical operations, battle drills, and mission objectives.
Monitored the performance of subordinates in order to improve effectiveness as a team.
Developed individual soldier skills through instruction and mentorship.
Conducted risk assessments prior to engaging enemy forces or entering dangerous areas.
Led reconnaissance patrols into hostile territory to gather intelligence on enemy locations.
Prepared detailed reports on mission results and after action reviews after each deployment.
Applied critical thinking and analysis skills to evaluate intelligence data and other variables to plan course of action.
Education
Master of Science - Human Resources Management
Chapman University
Orange, CA
08-2008
Bachelor of Arts - Criminal Justice
Chapman University
Orange, CA
06-2006
Associate of Arts - Liberal Arts And Sciences
Merced Junior College
Merced, CA
06-1996
Skills
Client Retention
Lead Development
CRM Software
Leads Prospecting
Customer Service
Policy Renewals
Risk Mitigation
Regulatory Compliance
New Client Acquisition
Territory expansion
Marketing Strategies
Client Account Management
Negotiation abilities
Affiliations
fishing
References
References available upon request.
Timeline
Community Laison
Ardent Hospice
06.2024 - 08.2024
General Managing Insurance Agent
Licensed Insurance Broker
01.2014 - Current
Supervisor
Fresno County Probation Department
01.1996 - 01.2014
Juvenile Correctional Officer
Merced County Probation Dept
01.1994 - 01.1996
Non Commissioned Officer
Unites States Marine Corps
01.1990 - 01.1994
Master of Science - Human Resources Management
Chapman University
Bachelor of Arts - Criminal Justice
Chapman University
Associate of Arts - Liberal Arts And Sciences
Merced Junior College
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