Anthony De La Rosa
Resort Services Admin
Las Vegas,NV
Summary
Dynamic professional with extensive experience at Resorts World Casino and The Cromwell Las Vegas Hotel & Casino. Recognized for exceptional customer service and problem-solving abilities, consistently enhancing guest satisfaction. Proven multitasker with a keen attention to detail, adept at fostering teamwork and collaboration in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Resort Services Admin
Resorts World Casino
09.2023 - Current
- Responsible for department ordering, and expertly assists with booking all internal reservation requests from various executives, marketing, and entertainment.
- Previous Roles: Resort Services Reservation Agent, Resort Services Operator.
- Resort World has provided yearly Forbes Training.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
Concierge /Hotel Front Desk Clerk
The Cromwell Las Vegas Hotel & Casino
08.2018 - 05.2023
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
High School Diploma -
Western High School
Las Vegas06-2007
Skills
- Dependable and responsible
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Attention to detail
Timeline
Resort Services Admin
Resorts World Casino
09.2023 - Current
Concierge /Hotel Front Desk Clerk
The Cromwell Las Vegas Hotel & Casino
08.2018 - 05.2023
High School Diploma -
Western High School
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