Anthony Denton

• Led a diverse intact team of professionals in successfully completing complex implementations on time. That includes implementing new clients and existing clients adding additional products and features to their HCM system.
• Monitor and review productive and performance standards that align to our region and companies' goals and expectations.
• Control and reduce financial risks to include client retention.
• Recruitment & Onboarding of new associates
• Associate Engagement
• Manage client escalations and timely resolution; drive associate behaviors and performance based on client feedback and my observations.
• Utilize reporting tools, reports and systems to monitor & drive associate performance and development.
• Proactively drive and increase client quality survey response rate and client feedback.
• Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.
• Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
• Conducted thorough risk assessments for potential projects aligned to intact team, mitigating issues before they arose during implementation phases.
• Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team's efforts.

• Direct responsibility for leading a team of dedicated Payroll Account Manager locally and remote whom manage a book of business.
• Monitor and review productive and performance standards that align to region and companies' goals and expectations.
• Control and reduce financial risks to include client retention.
• Mentor/Onboard new client service managers.
• Recruitment & Onboarding of new associates
• Associate Engagement
• Contribute to reducing associate attrition.
• Manage client escalations and timely resolution; drive associate behaviors and performance based on client feedback and observations.
• Utilize reporting tools, reports and systems to monitor & drive associate performance and development.
• Proactively drive and increase client quality survey response rate and client feedback.
• Conducted regular client reviews to identify areas of improvement, leading to enhanced service offerings.

• Monitored and mitigated financial losses that can expose ADP financially.
• Associate engagement, coaching and development.
• Recruitment and On-Boarding of both permanent and contingent workers
• Execute daily reports throughout the day to include payroll forecasts, aged client unfunded items & wires received for both tax and money movement systems.
• Monthly associate metric reporting & annual reviews
• Collaboratively work with all levels within organization to include senior leadership, regions and banking relations when involving projects and or escalations

• Accurately reviewed orders and implemented solutions prescribed
• Streamlined project processes for enhanced efficiency and timely completion of implementation projects with clients onboarding them onto the latest HCM platform.
• Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.
• Facilitated team meetings, Boosters and Workshops

• Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality, scope and business backlog.
• Developed strong relationships with clients, creating trust and confidence throughout implementation process.
• Contributed to continuous improvement of implementation processes through regular feedback sessions and lessons learned discussions.

• Conducted thorough property inspections for accurate data collection and assessment of property conditions.
• Assisted clients in navigating tax appeal process by providing detailed reports on assessed property values.
• Increased property valuation accuracy by implementing advanced appraisal techniques and methodologies.
• Enhanced client satisfaction through timely communication and addressing concerns regarding property valuations.
• Provided expert testimony in legal disputes involving property assessments, defending the methodology used in determining value.
• Collaborated with with peers when involving property inspections and appraisal review hearings.
• Prior Positions held:

Commercial/Business Personal Property Field Specialist

Commercial/Business Personal Property Appraisal Records Specialist

Commercial/Business Personal Property Administrative Clerk

• Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
• Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
• Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for subscribers.
• Consistently met or exceeded key performance indicators related to service quality and response times.
• Conducted sales and successfully retained clients by utilizing save attempts.
• Served as interim supervisor in next line of support for associates.